911 Communications Dispatcher

Responsibilities

• Coordinate daily with the Communications Supervisor to ensure all operational assignments and responsibilities are completed efficiently
• Demonstrate comprehensive knowledge of communications center operations, including the receipt, prioritization, processing, and dispatching of EMS calls
• Maintain continuous awareness of unit status to ensure all on-line vehicles and equipment are in an appropriate state of readiness
• Dispatch the closest and most appropriate EMS unit based on call priority and location
• Monitor field activity and ensure that responding units utilize the most efficient and appropriate routes
• Appropriately deploy specialized resources, including the Mobile Stroke Unit, Mobile Integrated Health (MIH), and Mobile Psychiatric Unit, as needed
• Provide clear, accurate, and professional communication with field personnel, internal staff, healthcare providers, and external partners
• Uphold accountability for delivering exceptional service and demonstrating responsiveness to co-workers, patients, clients, physicians, and vendors

Requirements

• High school diploma or GED required
• One (1) year of experience in a high-performance EMS 911 communications call center
• OR
• Less than one (1) year of experience in a high-performance EMS 911 communications call center with a current Emergency Medical Dispatcher (EMD) Certification
• Experience with Computer-Aided Dispatch (CAD) systems, including Tri-Tech and VisiCad
• Emergency Telecommunicator Certification (ETC) and/or International Academy of Emergency Dispatch (IAED) Certification
• Additional Requirements
• Basic Life Support (BLS) Certification required within thirty (30) days of hire
• Core Competencies
• These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.
• Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
• Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
• Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
• Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
• Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
• Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
• Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
• Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
• Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
• Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.
• Grady Total Rewards
• At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:
• Health & Wellness: Medical, dental, vision, and prescription drug coverage.
• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.
• Work-Life Balance: Paid time off, holidays, and family leave benefits.
• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.
• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.
• Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.
• Why Join Grady?
• Grady Health System is more than a hospi

Benefits

Additional Information

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you. Job Summary The 911 Communications Dispatcher is responsible for the effective coordination, processing, and dispatching of emergency medical service (EMS) requests. This role serves as a critical point of contact, ensuring timely and appropriate response to emergency situations while maintaining the highest standards of operational efficiency and service excellence.

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