Customer Service Representative

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Position: Consumer Services Specialist (7082318) Duration: 6 Months of contract Pay rate: $13.62/ hour Location: Mason, OH 45040 Group Interview: Wednesday 8/2/2017 Start Date: Monday 8/7/2017 GENERAL FUNCTION: The Consumer Services provides telephone and email support of Client's Retail's North American Contact Center (NACC). DUTIES & RESPONSIBILITIES: - Communicating effectively and professionally with customer via phone, email and potentially live chat. - Investigating and answering customer inquiries regarding orders, returns, shipments, products and overall customer service. - Explaining pricing and insurance benefits - Placing outbound telephone calls or composing outbound emails to follow-up with customers who have issues or concerns. - Using up-sell and cross-sell techniques to maximize revenue - Partnering with doctors to ensure prescriptions are valid - Scheduling eye exams for patients of doctors next to Lenscrafters, Pearle Vision, Sears Optical and Target Optical . MINIMUM REQUIREMENTS: - Must have an open/flexible availability to adapt to a floating work schedule - Must exhibit excellent customer care, phone, communication and writing skills - Must be able to calculate figures and amounts - Knowledge of basic Microsoft applications and the ability to learn other computer software applications - Must be willing to utilize excellent customer services skills - demonstrated outstanding customer service skills through high quality scores - Must be able to adapt to evolving policies, procedures, and systems - Must have strong organizational skills with the ability to coordinate and prioritize multiple tasks PREFERRED REQUIREMENTS: - Previous experience with consultative sales in an optical store setting is highly preferred - Demonstrated outstanding sales skills - Previous online chat experience is highly preferred - Must not currently be on corrective action EDUCATION: HS Diploma SCHEDULE: Training Hours: 8:30AM-5:00PM (2 weeks) Then hours of operation is between 8:00 AM -9 PM M-F. 9 AM - 7 PM on Saturday. Candidates must be available to work until 9 PM and/or Saturdays (if scheduled Saturday they will have a day off during the week). Schedules do change and typically there is opportunity to change shifts after a certain amount of time Rotating Saturday shift is a possibility with this group starting after 8 weeks.

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