Head, Trade & Lending Digital Channels

Responsibilities

• Manage and lead a team of product owners - as a people leader you will empower, manage, coach and mentor the team - holding team members accountable for strong performance management practices.
• Work closely with relevant stakeholders and partner in Trade Product Development and Technology to support and enable the end-to-end product development across Digital Channels and Trade.
• Demonstrate deep expertise in digital channels product delivery, covering conceptualization, business requirements, product solutions, meticulous quality checks, deployment and eventually, the customer migration phases of the revamped platform.Demonstrate product proficiency and develop Human centric user interface designs covering critical online banking flows such as transaction initiation, approvals, enquiries, reporting and other supporting flows. Establish strong partnership with User Experience Design, ensuring user journeys are simple, intuitive and adhere to Design Principles.
• Work extensively with UX design, Client Insights & Research and Technology and demonstrate a collaborative approach, creating an environment to enable developing client-driven intuitive and innovative user flows to deliver best-in-class digital channel experience. Create continuous feedback loops with (external and internal) customers to deliver continuous client experience improvements.Exhibit strong techno-functional expertise to enable partnership with internal and external vendor delivery teams to ensure we deliver on the agreed business tasks such as user stories, business flow diagrams etc. Facilitate problem solving as required, working closely with digital channels product owners and technology teams in the design, development and delivery of digital solutions
• Demonstrate expertise in Agile Product Delivery by defining, embedding, and sustaining high-performing delivery ways of working practices (Agile, Product, DevOps) across all Squads in the Trade & Lending Channels Hive. You will partner strongly with Technology and Delivery Coaches on meeting agreed key performance indicators such as squad / hive health, squad / hive maturity, and adoption rate of standard product discovery and delivery practices.
• Engage actively with the product, implementation & client management, legal, compliance, operations and sales teams to create awareness of the new product features and encourage a participative attitude to elicit critical business requirements and ensure overall acceptance of the new process flows and the system functionalities.
• Monitor and manage the resources and timeline of the projectsEngage with relevant teams to establish, measure and analyse key performance indicators (KPIs) for new digital solutions delivered.Partners closely with Trade Product, Client Service, Operations and DCS Go-to-Market teams to identify client needs, adoption barriers, and regional nuances across markets. Synthesises client insights into clear product requirements and standardised solutions, shaping value propositions, rollout strategies, and adoption plans that accelerate client adoption of global, standard solutions across the CIB footprint.
• Assist the

Additional Information

Job Summary Strategy - Standard Chartered Bank has embarked on an ambitious journey to revolutionize the digital banking by building a truly innovative corporate banking portal that competes not just with the Financial Institutions but also with the new breed of Fintech companies. Digital Channel Solutions is the core team within the bank which champions this vision and is responsible to drive the digitization agenda with our corporate and institutional clients. As the Head for Trade & Lending Digital Channels, you leverage digital and data to support the business objectives of the Trade business. You will work with talented team members across Product Management, Product Development, Technology and client service partners to develop digital channels products and solutions all the way from a conceptual stage to the product launch. You will be required to push the boundaries by bringing in new ideas that will take the Banks' digital capabilities to the new generation of Treasurers and CFOs. Business - You will have a key role in building innovative product capabilities, influence change, commercialize capabilities and enable our global corporate banking platform in 40+ countries. You will be responsible to take the ideas through implementation in Agile Methodology and will lead a team of Product Owners. You will continuously evaluate the ever-changing financial ecosystem and related emerging technologies in collaboration with our technology partners. Key Responsibilities include - Ownership of product delivery for digital channels for Trade and Lending; detailing and analysing the existing application features, understanding and measuring client usage and needs, ascertaining business relevance and defining new capabilities and features including execution plan

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