Assistant Information Systems Engineer - Systems Specialty - City and County of San Francisco - Multiple Departments Citywide - 1041

Benefits

Additional Information

Under general supervision, assists in analyzing, planning, implementing, maintaining, troubleshooting and enhancing large complex systems or networks consisting of a combination that may include servers, mainframes, mini-computers, LANS, WANs. Fabrics, storage arrays and the physical and logical components that integrate these systems together as an enterprise networking backbone or platform. The 1041 Assistant Systems Engineer is the entry level in the Engineer series. The class is distinguished from the Journey level by the complexity of the systems or networks supported. Positions at this level perform a significant portion of the work assigned to the journey level, but without the independence or full responsibility expected of positions at the journey level. Assignments are generally limited in scope and are set within procedural frameworks established by higher level positions. As experience accrues, the incumbent performs with increasing independence. Work requires incumbents to exercise some judgement in selecting appropriate established guidelines to follow. Significant deviations require prior approval. Interpretation of general administrative or operational policies is sometimes necessary. Serves as an assistant technical architect and systems integrator for large complex systems or networks. Essential Duties: 1. Assists in providing day-to-day operational support for server, storage or network infrastructures. 2. Builds, patches, tests (check for compatibility issues, conducts QA) and deploys systems and platforms meeting clients' needs and specifications. 3. Implements changes to infrastructure with the goal of enhancing performance. 4. Assists with storage and server data backup, data migration and disaster recovery operations. 5. Assists with software and operating system upgrades and track system licensing. 6. Assists with configuring security settings or access permissions for groups and individuals. 7. Provides technical support (help desk) to users by troubleshooting problems related to network or platform performance. 8. Documents procedures and troubleshooting procedures related to systems/networks software and hardware. 9. Maintains office and/or production software, adjunct support and/or utility software, i.e. Virus malware protection, office application suites and/or application software. *This position may include additional duties as assigned.* These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Education : An associate degree in computer science, computer engineering, information systems, or a closely-related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field]. Substitution : Experience in analyzing, installing, configuring, enhancing and/or maintaining the components of an enterprise network may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely-related field. Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree. Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, you must provide a copy of your diploma showing major or transcripts showing coursework completed. Information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements . If experience verification is required, you must submit a letter from your employer on the employer's business letterhead stating your name, job title(s), dates of service in complete form (mm/dd/yy), a detailed description of duties performed and the verification letter must be signed by the employer or appropriate designee, such as a Human Resources Representative. Performance evaluations showing duties performed and dates of employment may also be submitted as verification documentation. Resumes are NOT verification. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed

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