Client Data Program Manager

Requirements

• Education or equivalent experience to a bachelor's degree in Business Administration, Operations Management, Information Technology, Project Management or Data Analytics related field.
• A minimum of 7 years' experience in a data governance, data analytics, data quality or data management role or related experi

Benefits

Additional Information

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose: This position is responsible for managing the overall health of all client contributed datasets for Early Warning products and services. Develops and utilizes data to inform consortium data health strategies and influence clients and stakeholders. Aligns with Product/FLRM/Data Risk Management/Rules Compliance/Risk & Compliance/CDO and other stakeholders in support of enterprise Data Governance program and initiatives. Develops and works across the enterprise to execute strategies to sustain and/or improve client contributed data quality for the optimization of model and product performance. Essential Functions Assesses overall health of multiple client contributed datasets at individual customer and consortium level across all product lines. Responds to issues and threats to ensure appropriate mitigation and/or control plans are in place and to ensure quick resolution to client and consortium data issues. Performs research and analytics of dataset and operational outcomes to define metrics to measure overall health and performance and produces routine and ad-hoc reports as appropriate for clients and stakeholders. Works with Client Data Contribution team and Client Data Program Analysts to ensure adequate operational controls and reporting is in place to optimize overall health of client data contributions to the consortium. Works across the organization to ensure client interests and POV are represented as it relates to operating rules, technical requirements and other customer facing documentation related to client data contribution. Ensures customer facing documentation is comprehensive, clear, and concise in order to optimize client self-service as well as enforce standards and adherence to operating rules and compliance. Provides oversight to and/or manage data remediation projects at both individual client and consortium levels. Works with all levels of customer and EWS management related to customers and client data health. Manage critical and/or high-profile projects at client and consortium level. Measures operational performance (implementation certifications, data quality validations, monitoring results) to assess effectiveness of process and utilizes data to make informed recommendations for process and efficiency improvements. Defines next gen strategies for optimal efficiency and effectiveness to continuously evolve and improve all dimensions of data quality. Manages or participates in business routines and operating rhythms to ensure visibility and transparency of issues. Performs a risk assessment of existing and new datasets to identify associated risks and ensure that appropriate controls are in place to ensure the highest levels of data quality. Works across the enterprise and with clients to automate processes and controls related to data quality. Special projects related to operational efficiencies, process improvements, or other business functions as assigned. Assist with the development of internal processes and procedures related to customer data contribution and dimensions of data quality. Work closely with customers, vendors, business analysts, project managers and development project teams to fully assess datasets and expectations for new products/services/use cases. Provides assistance and training to support staff related to data contributions, data quality and data monitoring. Complies with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained. Ensure department maintains compliance with internal policies and procedures. Support the company's commitment to protect the integrity and confidentiality of systems and data. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Early Warning (Zelle)? Share your experience