Eligibility Specialist II - LTC

Requirements

• Thinking about applying?
• Agency information:
• The Office for Family Independence (OFI) is responsible for administration of eligibility determination for a number of programs, including MaineCare, Temporary Assistance for Needy Families (TANF), Food Supplement, Fraud and Recovery, and Child Support.
• Application Information:
• For additional information about this position please contact Marcus Hatch at (207) 890-6810 or by email at Marcus.Hatch@Maine.gov
• To apply, please upload a resume, cover letter, and transcript (transcript needed only if education is used to meet the minimum qualifications)
• Please submit all documents or files in a PDF or Word format.
• To request a paper application, please contact Mandy.Hernandez@Maine.gov
• Benefits of working for the State of Maine:
• No matter where you work across Maine state government, you find employees who embody our state motto-"Dirigo" or "I lead"-as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
• Work-Life Fit - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave , and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of ser

Benefits

Additional Information

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State. . Department of Health and Human Services (DHHS) Eligibility Specialist II Opening Date: June 16, 2026 Closing Date: June 30, 2026 Job Class Code: 5073 Grade: 21 (Professional & Technical Services) Salary: $21.54 - $30.14 per hour* *New State employees begin at Step 1, $21.54 per hour Position Number: 02022-7702, 02022-8009 Location: Portland These positions allow for partial telework with management approval. Currently, this position is not eligible for visa sponsorship or STEM OPT extensions. Core Responsibilities: The position of Eligibility Specialist II determines initial and continued eligibility for public assistance programs. This vacancy is within the Long-Term Care (LTC) Eligibility Unit and has a strong focus on MaineCare policy. The position may also perform quality control work by reviewing eligibility decisions made by others. Work is done in a fast-paced environment that has high standards for customer service and program accuracy. The position gathers sensitive and personal information to make timely and accurate eligibility determinations. Strong interpersonal and conflict resolution skills are necessary as the Eligibility Specialist interacts with people from different walks of life and/or in various emotional states. Typical Duties: - Interview clients, obtain and assess all necessary facts, data, supporting information, and documentation pertaining to the application or recertification for public assistance. - Evaluate information and apply allowable standards and criteria. - Explain program eligibility requirements, rules, regulations and individual rights and responsibilities to clients and their representatives. - Reviews and analyzes information for accuracy; identifies inconsistencies; requests necessary documentation; verifies and validates data. - Answers inquiries and refer clients to various programs. - Accurately enters data into an automated system and ensures accurate eligibility results. - Communicate verbally and in writing with clients, co-workers and other agencies. - Perform intermediate mathematical calculations. - Maintain confidentiality of all applicant and recipient information.

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