Retail Supervisor - Changi Airport

About the role

Retail supervisors develop operations plans for their teams and make sure those plans are executed. Lead, manage and motivate a team of Retail Associates Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System. Coach and train Retail Associates on GLOB+ system usage Conduct daily briefings to team members before the start of shift duty To provide their team with constructive criticism and be able to help them develop by coaching and teaching different selling related skills Lead by example and excel in customer service, merchandise knowledge, selling skills as well as cashiering Manage and improve the SOP and procedures related to inventory management at the assigned stores level Able to multitask, while also keeping the customer happy and satisfied Excellent customer service and communications skills to meet the organisation business objectives and exceed customer's expectations Good leadership skills to effectively oversee and manage the team Supervisors may work a variety of hours that may include nights, weekends, and holidays Retail supervisors may also be required to attend meetings and conferences Any other ad-hoc assignment or project assigned by your superior Professional and pleasant personality Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment Able to stand for extended periods of time Able to work rotating shifts duties in Changi Airport environment Able to work on weekends and public holidays

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