Guest Service Reservation Agent

About the role

Guest Service & Communication Respond to reservation requests by phone, email, or online platforms in a timely and courteous manner. Offer upselling opportunities to maximize room revenue and enhance guest experience. Handle special requests, VIP reservations, and group bookings with attention to detail. System & Process Management Enter reservations accurately into the system (Opera or relevant PMS/CRS). Process amendments, cancellations, and no-shows according to standard procedures. Coordination & Reporting Coordinate with Front Office, Sales, and Revenue teams for daily arrivals, VIPs, and special events. Ensure group blocks and allotments are managed effectively. Standards & Compliance Ensure all reservations comply with company policies, brand standards, and data privacy regulations. Maintain confidentiality of guest and company information at all times Qualifications & Requirements: Previous experience in reservations or front office is preferred. Knowledge of Opera PMS or similar reservation systems is an advantage. Strong communication skills in English and Bahasa Indonesia. High attention to detail and accuracy. Customer-focused, with a proactive and solution-oriented mindset. Able to work under pressure and in a team environment. Why Join Us? Opportunity to be part of a leading international hospitality brand. Career growth and development within Accor Hotels. Dynamic and supportive work environment.

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Company Intel

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