Arborist Training Program Manager

About the role

The Training Program Manager oversees the end-to-end lifecycle of customer training programs, from initial inquiry through program delivery and invoicing. This role blends customer engagement, program design, team leadership, and operational management to ensure high-quality training experiences and strong business performance. The position requires cross-functional coordination, attention to detail, and the ability to manage both strategic initiatives and day-to-day operations.

Responsibilities

• Program Management
• Serve as the primary point of contact for customers seeking training solutions
• Consult with clients to identify training needs and recommend appropriate programs
• Develop customized training programs when standard offerings do not meet client requirements
• Manage the full lifecycle of training engagements, including proposals, scheduling, delivery coordination, and invoicing
• Prepare and respond to proposals and RFPs
• Manage open enrollment training programs, including contract development and site logistics
• Manage self-certification and recertification programs, including eligibility verification, content coordination, and completion tracking
• Ensure successful execution of training programs and continuous improvement based on feedback
• Customer Experience & Support
• Provide ongoing support and communication to customers throughout the training process
• Address inquiries related to programs, scheduling, materials, and certification
• Manage payment collection, including invoicing and credit card processing
• Follow up on past-due invoices in collaboration with Accounting
• Training Operations & Administration
• Schedule training classes and coordinate logistics with instructors and clients
• Maintain accurate and comprehensive training records
• Manage class data, certification details, and invoicing information in internal systems
• Submit requests for CEUs to external organizations
• Manage document storage systems for efficient retrieval and compliance
• Create and maintain department SOPs and process documentation
• Facilitate training classes as needed to support customer requirements or address trainer availability
• Inventory & Logistics Management
• Manage inventory of training manuals and materials
• Manage packing and shipping materials for classes and customer orders
• Manage fulfillment of e-commerce orders and internal company requests
• Monitor inventory levels and coordinate replenishment orders
• Ensure training materials reflect the latest standards and updates
• Team Leadership & People Management
• Lead and manage a remote team of trainers
• Manage employee performance, including goal setting, evaluations, coaching, development, and disciplinary guidance
• Review class outcomes and provide performance feedback
• Approve PTO requests and expense reports
• Participate in recruiting efforts, including resume reviews and interviews
• Assign and track completion of internal tasks and projects
• Financial & Operational Management
• Review and develop the annual department budget
• Conduct monthly budget reviews
• Analyze margins and identify opportunities to improve profitability
• Evaluate and adjust pricing strategies
• Support revenue growth initiatives and cost optimization efforts
• Compliance & Continuous Improvement
• Monitor and implement industry standard updates to training materials
• Ensure compliance with certification and accreditation requirements
• Serve as the designated School Director as required
• Maintain regulatory compliance and reporting requirements
• Sales & Cross-Functional Collaboration
• Partner with sales teams to follow up on training leads
• Coordinate participation in trade shows and conferences
• Maintain the online Arborist Training store and promotion codes
• Collaborate with accounting, operations, and other departments
• Supervisory Responsibilities
• Directly supervises Arborist Training Program Coordinators, Trainers, and other assigned personnel. Responsible for performance management, employee development, coaching, corrective action, workload prioritization, and hiring recommendations.

Requirements

• Associate degree in Business, Forestry, Arboriculture, Education, Training Administration, or related field; or equivalent combination of education and experience
• Five (5) years of experience in training administration, operations, customer service, or related field
• Two (2) years of leadership or supervisory experience
• Experience managing multiple projects and competing priorities
• Valid driver's license
• Bachelor's degree in related field
• ISA Certified Arborist credential
• Experience developing and managing training programs
• Experience with budgeting, forecasting, and financial reporting
• Experience responding to RFPs and customer proposals
• Experience in the utility, arboriculture, or vegetation management industry
• Core Competencies
• Accountability
• Coaching
• Communication
• Customer Focus
• Leadership
• Planning & Organizing
• Business Acumen
• Technical Acumen
• Continuous Improvement
• Collabo

Benefits

Additional Information

ACRT, Inc. Full time Regular

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