Benefits Account Manager - Public Sector

Responsibilities

• Manage an assigned book of business with a focus on client retention, deepening relationships through thoughtful service delivery, trusted partnership, and utilization of department best practices.
• Define overall implementation strategy, timelines, and success criteria in partnership with the client.
• Lead implementation kickoffs and facilitate key decision ‑ making conversations across client leadership and their teams .
• Lead carrier and vendor relationship management, ensuring service delivery, performance standards, and contractual obligations are consistently met.
• Serve as the strategic point of coordination to ensure benefits solutions align to client objectives .
• Lead the development and execution of client wellness strategies, coordinating with wellness partners and attending wellness ‑ related events to reinforce program goals and employee engagement.
• Anticipate client risks, dependencies, and potential roadblocks; proactively adjust plans to maintain outcomes.
• Act as a trusted advisor to the client, delivering clear guidance .
• Resolve escalated issues that impact trust, timing, employee experience, or desired outcomes.
• Maintain strong client relationships through proactive communication, accountability, and follow ‑ through.
• Assess benefits compliance exposure and determine when third ‑ party expertise (legal, actuarial, compliance specialists) is required.
• Ensure compliance considerations are fully incorporated into renewals, plan design changes, and ongoing benefits strategy discussions.
• Define and align Open Enrollment strategy with the client, including timelines, approach, and success metrics.
• Work cross ‑ functionally with Account Management, Analytics, and related internal teams to align on objectives, insights, and execution plans, ensuring consistent messaging and a cohesive client experience across all channels.
• Successful Candidates Will Have:
• In ‑ depth knowledge of employee benefits programs, including group medical, dental, vision, pharmacy management, life, disability, and workplace benefits.
• Working knowledge of public sector benefits environments, including governmental entities, municipalities, law enforcement agencies, special taxing districts, and school districts.
• Understanding of benefits compliance and regulatory frameworks (e.g., ACA, ERISA, COBRA, HIPAA) and when to engage specialized third ‑ party expertise.
• Knowledge of Open Enrollment planning and execution .
• Familiarity with carrier and vendor operations, service models, and performance standards.
• Understanding of public sector governance, multi ‑ layered decision ‑ making, and procurement considerations.
• Strong client relationship management skills with the ability to build trust, credibility, and long ‑ term partnerships.
• Strategic planning and execution skills to l ead implementations, renewals, and Open Enrollment initiatives.
• Excellent verbal and written communication skills, including the ability to translate complex benefits and compliance topics into clear, actionable guidance.
• Skilled at facilitating decision ‑ making conversations with client leadership and internal teams.
• A bility to manage and prioritize a book of business, balancing multiple deadlines and competing demands.
• Effective vendor and carrier relationship management, including performance monitoring and issue escalation.
• Strong problem ‑ solving and conflict ‑ resolution skills, particularly in high ‑ impact or time ‑ sensitive situations.
• Ability to anticipate client needs, risks, and challenges before they escalate.
• Ability to navigate complex organizational structures and long planning cycles common in public sector environments.
• Ability to remain composed, decisive, and solutions ‑ focused when resolving escalated issues that impact trust or

Benefits

Additional Information

*Please Note: Depending on candidate location, this position could be remote or hybrid (in office 3 days/week). The Account Manager is responsible for managing and retaining a dedicated book of business focused on public sector clients who offer employee benefit programs consisting of group medical, dental, vision, pharmacy management, life, disability, and workplace benefits . This role serves as a long-term strategic partner and primary point of accountability while delivering consistently high-quality client experience. Day-to-day responsibilities include leading benefits implementation, compliance alignment, renewals, and Open Enrollment strategy. The Account Manager partners closely with public sector organizations to navigate regulatory complexity, multi ‑ layered governance and decision ‑ making environments, and long planning cycles-ensuring benefits programs are compliant, well ‑ executed, and aligned with agency or municipality goals. Success in this role requires a consultative mindset, strong public sector expertise, and the ability to proactively anticipate client needs, resolve issues, and strengthen trust over time.

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