Retail Operations Associate

Responsibilities

• Project & Ops Support
• Support SAP S/4HANA project activities , including data validation, issue tracking, and follow-ups
• Actively follow up on action items with Ops, IT, Finance, and vendors to ensure timely closure
• Track issues, risks, and dependencies; escalate where required
• Store Operations Understanding (On-Site)
• Visit stores regularly to understand end-to-end store operations and processes
• (e.g. sales flow, stock movement, receiving, returns, reporting)
• Gather ground insights from stores to support system design, testing, and process alignment
• Support change adoption by explaining system/process changes to store teams
• Validate that SAP processes work practically on the ground, not just on paper
• Communication & Presentation
• Prepare clear decks, trackers, and summaries for project updates and Ops reviews
• Confidently present findings, issues, and recommendations to stakeholders
• Act as a bridge between store operations and project teams

Requirements

• Good understanding of Operations processes (store operations exposure is an advantage)
• Strong follow-up skills - able to chase, track, and close actions
• Good communication and presentation skills
• Comfortable working in a fast-paced environment
• Strong Excel and basic reporting skills
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Benefits

Additional Information

We're on the lookout for individuals who are passionate about fashion, think outside the box, and have an eye for innovation. Unleash your potential with us, and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.

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Company Intel

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