Associate Renewal Manager, Scaled

Responsibilities

• Identify customer health risks across your install base, with a focus on usage, adoption, and friction in the customer journey
• Own the renewal lifecycle from early risk identification through contract execution, ensuring clarity, accuracy, and timeliness
• Lead renewal and commercial conversations, including negotiation and documentation of outcomes
• Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication
• Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals
• Diagnose customer challenges and provide structured, actionable recommendations to improve adoption and value realization
• Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and close the loop on resolutions
• Leverage HubSpot tools, systems, and AI-enabled workflows to manage a high-volume book efficiently
• Maintain accurate customer health signals, engagement history, and renewal readiness data in HubSpot systems

Requirements

• Required Qualifications
• 1-3 years of experience in Customer Success, Contract Management, Account Management, or another customer-facing SaaS role
• Comfort leading customer conversations involving renewals, negotiation, or complex topics
• Ability to diagnose customer goals and challenges and provide clear, structured recommendations
• Strong written and verbal communication skills, especially in renewal and contract-related discussions
• Ability to manage multiple customer engagements in a high-volume, fast-paced environment
• Comfort interpreting usage, adoption, and customer health metrics to guide prioritization
• Ability to learn software quickly and coach customers toward effective product adoption
• Nice-to-Have Qualifications
• Prior experience owning renewals or commercial conversations
• Familiarity with scaled customer success or usage-based risk models
• Exposure to inbound marketing, sales, or business operations concepts
• Experience working with CRM-driven workflows or automation
• Pay & Benefits
• This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot's compensation philosophy .
• Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
• At HubSpot, fair compensation practices aren't just about checking off the box for legal compliance. It's about living out our value of transparency with our employees, candidates, and community.
• Annual Cash Compensation Range:
• $64,000 - $96,000 USD
• We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply - we'd love to hear from you.
• If you need accommodations or assistance due to a disability, please reach out to us using this form .
• If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
• Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
• Germany Applicants: (m/f/d) - link to HubSpot's Career Diver

Benefits

Additional Information

Associate Renewal Manager, Scaled Role Summary Our mission at HubSpot is to help millions of organizations grow better. As a Scaled Contract Manager, you'll play a critical role in protecting retention and driving successful renewals across HubSpot's scaled customer segment. You'll manage a high-volume book of business, identifying customer risk early, guiding customers through renewal conversations, and ensuring contract accuracy from start to finish. This role blends consultative customer engagement with contract and commercial ownership in a fast-paced, digital-first environment.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at hubspotjobs? Share your experience