Manager Financial Crime Operations

Responsibilities

• You will report directly to a Financial Crime Operations Senior Manager . This position has a number of direct reports.
• On any given day you will
• Act in a discrete and confidential manner to ensure the Groups policies and processes remain confidential, and tipping-off provisions are not breached.
• Build effective relationships with a range of stakeholders including peers, leaders, QA and L1 Risk partners, FCC and technology delivery teams.
• Oversee the day-to-day management of volumes, rosters, systems and workflow to ensure our overall service offering is consistently achieved, including strategies to reduce speed to case. This includes adherence to all systems, reports and tools available to you.
• Continually drive a high standard of team member capability relating to AML/CTF operational processes via the Graduation Program, train the trainer sessions, staff awareness training and team huddles.
• Review and address all issues that arise relating to quality of output, ensuring any rework or remediation is completed in a timely manner.
• Take accountability for your team's performance/targets, participating in the required forums relating to quality thematics and delivering against action plans to improve results.
• Provide input to any new or changing Group AML/CTF Policies, Standards or FCO Standard Operating Procedures and their subsequent operationalisation, ensuring successful embedment within your teams.
• On occasion, review and provide over

Benefits

Additional Information

Financial Crime Operations (FCO) is a team of 2000 Operations Professionals, part of the Financial Crime Services (FCS) team in Chief Operations Office (COO). The team is accountable for the development, implementation, and ongoing leadership of the Group's financial crime operations shared service. Financial Crime Operations leads the Group's approach to managing Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) and Sanctions risks and obligations through the provision of the following operational services AML, CTF, KYC, Sanctions, ECDD etc. You will be part of the Financial Crime Operations team with focus on ensuring strong operational cadences with a strong quality and compliance focus on outcomes with efficiency in the way that we disrupt financial crime. Financial Crime Operations footprint spans Australia, India and New Zealand. DO WORK THAT MATTERS As a Manager Financial Crime, you will support the AML/CTF Operations function by providing oversight in a highly regulated and fast paced environment to enable the group to effectively and efficiently manage its financial crime risks in relation to the Groups High Risk Customers. This includes oversight of forecasting volumes and FTE as well as the daily management of AML/CTF operational teams and their regulatory obligations, risk issues, remediation plans and overall quality of performance to drive a culture of continuous improvement. As a leader, you are expected to role model the group's values and people capabilities. You will proactively take appropriate action where performance is not in line with the business' expectations. You will also contribute to the Group's goal of NPS+30 in 3 years and will play an important role in protecting our community. Your approach to prudential risk management when identifying and responding to business risks, as well as identifying opportunities to improve processes within your team/work stream, will be vital in the Group's relentless pursuit of the elimination of financial crime.

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