Zendesk Admin

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About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: 130% YoY revenue growth and a 90% reduction in cash burn - culminating in our $1.15bn acquisition by Hims & Hers in 2026, giving us the platform to take long-term care global Supported over 350k patients living with obesity across our 5 markets Received selective NICE endorsement to provide services to the NHS Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. About the role (What you'll be doing): Own Zendesk end-to-end - workflows, triggers, automations, macros, views, and user management across multiple patient-facing teams and brands Diagnose and resolve system issues, edge cases, and workflow conflicts to keep operations running smoothly at scale Design and implement configuration changes with a strong understanding of downstream impact Maintain high standards for system hygiene, documentation, and change discipline Build and evolve reporting and dashboards that give teams clear visibility on performance, volume, and system behaviour Turn ambiguous questions into actionable insights that drive better operational and patient outcomes Own and deliver on structured system requests (e.g. new views, triggers, reporting), while reinforcing clear intake and prioritisation processes Reduce ad-hoc work by improving documentation, workflows, and request pathways Identify and implement automation and tooling improvements that reduce manual effort and increase reliability Explore and apply AI-enabled solutions (e.g. routing, tagging, triage, insights) to improve patient experience and team efficiency Work closely with Patient Operations, Clinical Support, QA, Training, and Process teams to solve real operational problems Support global teams across AU, UK, and beyond - building scalable solutions while accounting for local nuances Contribute to building a more scalable, resilient systems function that goes beyond "keeping the lights on" About you (Who you are): You have strong hands-on experience with Zendesk (or similar tools), including workflows, automations, and reporting You think in systems - you understand how changes ripple across workflows, teams, and patient experience You're highly structured and detail-oriented, with strong instincts for documentation, organisation, and clean system design You take ownership and can independently manage requests while balancing priorities You're comfortable working with data - building dashboards, interpreting trends, and turning them into actionable insights You focus on outcomes, not just tasks, and seek to understand the "why" behind requests You're naturally curious and motivated to improve how things work - whether through automation, tooling, or process changes You're excited by AI and new technologies, and how they can improve operations at scale You communicate clearly and collaborate effectively with both technical and non-technical stakeholders You enjoy working in fast-paced, global environments where things are constantly evolving Why join Eucalyptus? Euc is also behind a growing family of digital healthcare clinics ( Pilot, Kin , Software , Compound ) across men's health and well-being, fertility, skincare, and preventative health. Here's what makes joining Euc unique: What's next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We're launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. Build something world-changing - We're on the path to becoming the world's largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding. Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets. Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support. Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale. What's ahead in the Philippines? Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philip

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