Director, SAP Commerce Cloud Operations

Responsibilities

• Lead day-to-day operations and support SAP Commerce Cloud environments.
• Establish and enforce SLAs, KPIs, and incident response protocols.
• Ensure high availability, performance, and uptime of the commerce platform.
• Collaborate with business, product, and IT leadership to align commerce operations with business goals.
• Develop and execute strategic roadmaps for platform enhancements, upgrades, and operational improvements
• Build and lead a team of engineers, DevOps professionals, and support staff.
• Foster a culture of continuous improvement, accountability, and innovation
• Ensure compliance with data security policies, privacy regulations (e.g., GDPR), and audit requirements.
• Lead risk assessments and mitigation planning for the platform
• Drive automation of deployment, monitoring, and support processes.
• Lead performance tuning, capacity planning, and root cause analysis of system issues
• Comfortable working in internationally distributed teams
• Strong verbal and written communication skills

Requirements

• Bachelor's or master's degree in computer science, Information Technology, or a related field.
• 10+ years of experience in IT operations, with at least 5 years in SAP Commerce Cloud (Hybris) management.
• Proven track record of managing large-scale digital commerce operations.
• Strong understanding of cloud infrastructure, DevOps practices, and microservices architecture.
• Experience with CI/CD pipelines, monitoring tools (e.g., Dynatrace, Splunk), and automation frameworks.
• Exceptional leadership, communication, and cross-functional collaboration skills.
• ITIL or similar certification a plus.
• SAP Certified Development Specialist - SAP Commerce Cloud.
• Experience integrating SAP Commerce Cloud with SAP S/4HANA, ERP, CRM, and other enterprise systems.
• Agile or SAFe delivery model experience.
• TRAVEL / PHYSICAL DEMANDS:
• Travel typically less than 10%. Office environment. No special physical demands required.
• SCOPE:
• COMPLEXITY:
• SUPERVISION:
• Direct and control activities through several managers or senior professional level staff who have responsibility for the operation of the assigned area and/or process or system.
• INTERACTION:
• Regularly interact with executives and/or major customers/stakeholders. Ability to negotiate with customers or management and influence senior level leaders regarding matters of significance. Build personal networks to achieve mutually beneficial solutions.
• MANAGEMENT DUTIES:
• Can hire, terminate, or promote and is aware of higher-level functional issues and concerns. Makes decisions on salary increases, performance reviews, disciplinary actions, etc.
• PERFORMANCE REQUIREMENTS:
• Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.
• For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/career
• Henry Schein is committed to the principle of equal opportunities

Benefits

Additional Information

Job Description We are seeking a seasoned and strategic Director of SAP Commerce Cloud Operations to lead the operational management, optimization, and support of our SAP Commerce Cloud platform . The ideal candidate will possess deep expertise in SAP Commerce (Hybris), strong leadership capabilities, and a results-driven mindset. You will be responsible for ensuring the reliability, performance, and scalability of our digital commerce infrastructure while driving innovation and operational excellence

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