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Lettings Admin Assistant

External
Nottingham Community Housing Association logoNottingham Community Housing Association · Ng118py
Full-timeOn-site6d ago
DocumentationExcel
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About the role

Our Lettings Team plays a vital role in managing the allocation and letting of NCHA properties across 32 local authority areas, alongside garages and allotments. We take a flexible, customer-focused approach to re-letting homes, using a mix of choice-based lettings systems, direct nominations and online platforms such as Rightmove to reach a wide and diverse audience. We also manage Mutual Exchange and Tenancy Changes, providing clear guidance and professional support to customers throughout. This is a fast-paced, varied and highly rewarding environment, offering excellent opportunities to learn, develop and make a meaningful impact.

Responsibilities

  • Deliver a high-quality, end-to-end administrative service supporting the advertising and allocation of properties
  • Work across a diverse portfolio including general needs, market rent, Independent Living, and care and support housing
  • Act as the first point of contact for customers, providing clear, friendly, and professional advice
  • Advertise void properties and support reducing re-let times
  • Manage tenancy terminations efficiently and within required timescales
  • Support property allocations and lettings processes
  • Prepare sign-up packs and support digital sign-ups (using Adobe)
  • Track and manage documentation, ensuring accurate, compliant record keeping
  • Maintain data and produce reports to support team performance
  • Work collaboratively with colleagues to meet KPIs and deliver excellent customer service
  • About You
  • We're looking for a confident, organised, and customer-focused individual who thrives in a busy environment.

Benefits

A supportive and collaborative working environmentA modern, open-plan office in CliftonOpportunities to develop skills and experience in housing and property servicesAccess to a range of employee benefits (see our website for full details)Working Hours35 hours per weekMonday to Friday, 9:00am - 5:00pm (with 1-hour lunch)Hybrid working: minimum 3 days in the office

Additional Information

Lettings Admin Assistant Nottingham Are you looking for a rewarding role where you can make a real difference? Join NCHA as a Lettings Assistant and help people across the East Midlands find a place to call home. This is an exciting opportunity to join our busy and supportive Lettings Team, where no two days are the same. You'll play a key role in delivering our vision of More Homes, Great Services, and Better Lives , supporting customers through every stage of their housing journey.

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