Service Center Specialist (On-site)

Benefits

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Job Posting End Date: July 5, 2026 at 11:59pm CST Hiring range: $50,897 to $68,702 ($24.47 to $33.03 per hour). Starting rate will depend on experience, education, and qualifications. Advancement opportunities exist for individuals motivated to move up within Anoka County. Come join our team at Anoka County where you can serve your community while enjoying the benefits of work-life balance! This includes 24 days of paid flexible time off and up to 12.5 holidays your first year. In order to be considered for this position, information to support your answers must be included in your application. A resume attachment is optional and cannot be used in place of this application. Applications must be received by the closing deadline of 11:59pm on 07/05/2026 in order to be considered. Position Description The Anoka County License and Passport Services' mission is to provide a level of service that exceeds our customers' expectations. The Service Center Specialist advances public safety and consumer protection through licensing, regulation, and education, and collects revenue that supports Anoka County. This is a full-time, non-exempt, on-site position. Interviews will take place the week of July 13th, 2026 for those selected to move forward in the hiring process. Pay & Benefits Anoka County Salary Schedule Grade 28: $50,897 to $68,702 ($24.47 to $33.03 per hour). 24 days of paid flexible time off and up to 12.5 paid holidays. Comprehensive insurance, including medical, dental, vision, flex benefits and more at https://www.anokacountymn.gov/benefits Medical and dental clinic exclusive to employees, located at the Anoka County Government Center. Pension plan and other retirement investment options. Advancement/professional development opportunities. Work Location This position will work at one of the following: Coon Rapids License and Passport Center located at 455 99th Ave NW #100 Coon Rapids, MN 55433 Blaine License Center at 10995 Club West Parkway #600 Blaine, MN 55449 Columbia Heights License Center at 3890 Central Ave NE, Columbia Heights, MN 55421 Ham Lake License Center at 17565 Highway 65, Ham Lake, MN 55304 Ramsey License Center at 7550 Sunwood Dr, Ramsey, MN 55303 Service Center Specialists may be assigned to any location through the course of their career. Business hours are Monday, Wednesday, Thursday, and Friday from 8:30 a.m. to 4:30 p.m. and Tuesday from 10:00 a.m. to 6:00 p.m. Typical work hours are Monday, Wednesday, Thursday, and Friday from 8:15 a.m. to 4:45 p.m. and Tuesday from 9:45 a.m. to 6:15 p.m. Job Duties and Responsibilities These examples are not all inclusive and are intended to be illustrative of primary responsibilities of an Anoka County Service Center Specialist: Provide a high level of customer service by effectively communicating in a courteous and professional manner with the general public, car dealers, federal, state and county entities and other business partners in person and on the telephone. Process transactions on behalf of county, state and federal government agencies according to applicable laws and statues. Verify information with the Minnesota Department of Public Safety & Department of Natural Resources through various means of communication including the State's data system, email and telephone. Perform vision check and capture digital image for driver's license and state ID cards. Collect and verify authenticity of documents to determine eligibility required for the application/issuance of titles, registration, driver's licenses, passports and/or birth, death, and marriage certification. Maintain confidentiality of information received or accessed during a transaction. Provide leadership, coaching, and/or mentoring to a subordinate group as assigned. Qualifications and Requirements: Minimum Knowledge, Skills, and Abilities Needed High school diploma. Two years (2,080 hours) of job-related experience. In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis. Successfully pass driver's license background check. U.S. citizenship. Must pass a BCA background check. Preferred Knowledge, Skills, and Abilities Needed Three years (2,080 annual hours) or more of customer service experience in a high-volume, face-to-face environment. Three years (2,080 annual hours) or more of cash handling or point-of-sale experience. Previous experience in a license center and/or passport center, or other customer-facing public sector environment. Strong verbal and written communication skills. Physical Demands and Work Conditions Standard office environment. Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers. Ability to see colors, shades, and brightness. Hearing abilities required for general and phone communication, signals, and machine sounds. Assignments are sedentary, occasionally alternat

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