Program Manager, Operational Effectiveness & Quality - Security Assurance

About the role

Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon's products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experi

Additional Information

We are looking for a highly motivated Program Manager to join our Operational Effectiveness & Quality team. As part of the team, you will own the strategy, design and operation of key mechanisms, processes and programs enabling our team to effectively track, manage and respond to our expanding security assurance and compliance requirements at scale. Our team solves complex compliance challenges, dives deep into compliance requirements for both Amazon and our customers, improves processes, and drives greater efficiencies in meeting expectations. This role facilitates our ability to grow and scale our internal compliance processes and mechanisms to meet the security assurance and compliance expectations in the global market. You should be an experienced PM who ability to understand IT and compliance processes, quickly triage and respond to incoming issues, evaluate opportunities for improvement, and drive innovative mechanisms across multiple teams and programs. Key job responsibilities - Excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner to executives and non-technical leaders. - Execute and drive the program/project delivery, execution, and adoption across multiple organizations and teams - Collaborate with program stakeholders in multiple business and technical teams to define and deliver on agreed upon milestones. - Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs - Build and maintain integrated reporting for areas of responsibility - Evaluating the efficacy of security assurance and compliance activities and leading improvements to enable delivery at scale - Anticipating bottlenecks and provide escalation management (evaluating trade-offs, dependencies across teams, and making recommendations to stakeholders/leadership while balancing the business needs/commitments with technical constraints) - Setting and embodying team culture and the quality bar, driving cross-team alignment by negotiating and resolving conflict smoothly with our without formal authority - Managing emergent tasks against multiple shifting priorities, mitigating risks, and eliminating blockers - Operate a quality rhythm of the business, continuously coordinating and driving adoption of improvement efforts to manage regulatory expectations.

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