Client Services Specialist for the Division of Tenant & Owner Resources

Responsibilities

• Your Role:
• Take client calls and provide accurate, satisfactory answers to their inquiries and concerns
• Review clients account in order to provide them with updates regarding their subsidy program as requested
• Prepare and send appropriate correspondence as well as track responses
• Assist with reviewing email accounts and virtual mail room in order to route documents to corresponding units
• May perform community outreach to assist Section 8 participation
• May perform administrative work in relation to records, files, invoices and reports including data entry and logging
• Document case files and electronic records, file preparation
• Attend mandatory trainings
• Preferred skills
• Excellent Communication Skills (both orally and in writing)
• Call center experience a plus
• Great active listening skills
• Comfortable working in a fast-paced environment
• Strong time management and organizational skills
• Excellent troubleshooting skills
• COMMUNITY ASSOCIATE - 56057
• Qualification Requirements
• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience which is equivalen

Benefits

Additional Information

The New York City Department of Housing Preservation and Development (HPD) is the nation's largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the city's housing, and diversity and strength in the city's neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. The Office of Housing Access and Stability ("HAS") consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings. Your Team: At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD's rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.

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