Service Excellence Executive UP$5000 (Feedback Management Exp, Central, Healthcare) #HCY
External
Recruit Express · SingaporePrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Requirements
- Bachelor degree in any discipline
- Proficient in MS Office
- WA me at http://wa.me/+6598326219 or tele me at @sallytsin
- For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg
- Tsin Chien Yee Sally
- R25127272
- Recruit Express Pte Ltd
- EA License No. 99C4599
Additional Information
Manage customer feedback and complaints by coordinating investigations with department heads and facilitating family conferences to ensure proper service recovery Respond promptly to concerns and follow through on resolution to maintain service quality standards Compile and submit monthly KPI reports and quarterly updates on service excellence initiatives and progress Prepare abstracts and consolidate supporting data for award submissions and recognition programmes Collect, analyse, and interpret customer feedback data to identify trends and drive continuous service improvement
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Company Intel
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