Technical Support Specialist - Level I

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred; equivalent technical training or accredited certification programs will also be considered.
• Minimum of two (2) years of experience in a Help Desk, desktop support, or technical support role.
• Hands-on experience supporting Windows operating systems, Microsoft Office Suite, desktop hardware, and common peripherals.
• Experience with Help Desk ticketing systems and service request management.
• Familiarity with Mac OS environments and mobile device support preferred.
• Basic knowledge of phone systems, remote support tools, and networking concepts is a plus.

Additional Information

The IT Support Specialist provides first line technical support for desktop systems, software applications, peripherals, and end users across the organization. This role supports day-to-day IT operations by troubleshooting hardware and software issues, delivering responsive customer service, and assisting onsite and remote users. The ideal candidate is organized, service-oriented, and communicates effectively with both technical and non-technical users in a fast-paced environment. The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.

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