PMO / Project Office Team Lead

About the role

You will lead and manage the Project Management Office (PMO) for a large-scale IT managed services engagement at the client's premises in Singapore. Working closely with the account Delivery Project Executive (DPE) and Project Executive (PE), you will be responsible for the governance, coordination, and performance of the project office, ensuring all deliverables are met to the highest standards. This is a senior leadership role requiring strong business acumen, excellent communication, and a proven track record managing large and complex IT programmes.

Responsibilities

• PMO Governance & Operations
• Lead the daily operations of the project office and ensure alignment with the client's governance standards
• Implement and maintain the PMO governance model based on company best practices for large and complex IT programmes
• Integrate all components of the project office including planning, reporting, risk management, and change control
• Ensure all project office processes and procedures are documented, current, and audit-ready
• Programme & Stakeholder Management
• Work closely with the account DPE / PE on all delivery, escalation, and strategic matters
• Act as lead negotiator and decision-maker across project work streams and with third-party vendors
• Manage relationships with the client's senior management and key stakeholders
• Chair and facilitate project review meetings, steering committee meetings, and governance forums
• Performance & Reporting
• Provide weekly, monthly, and quarterly performance reports tothe client covering project status, risks, issues, and milestones
• Monitor SLA adherence and escalate service performance issues in a timely manner
• Track and report on attrition, human resources, and staffing levels as required
• Maintain minutes of meeting and distribute to Delivery and Procurement teams
• Team Leadership & Resource Management
• Lead and mentor the project office team to deliver projects more effectively
• Ensure adequate skilled staffing levels are maintained across all managed service lines
• Oversee the onboarding, handover, and off boarding of all resources; ensure minimum 2-week handover for all replacements
• Drive a retention programme and maintain strong communication with all supplier personnel
• Ensure all engineers meet minimum qualification, experience, certification, and background check requirements
• Compliance & Security
• Ensure all supplier resources comply with CAT2 / CAT2B security clearance requirements
• Oversee compliance with the client's information security policies, standards, and guidelines
• Participate in annual security reviews and audits as requested by the client
• Ensure background checks are conducted for all proposed candidates; manage any compliance failures per SOW terms
• Ensure resources are compliant with Singapore Employment Act entitlements and Country Labour Law requirements
• Service Improvement
• Conduct internal quality checks on SOPs, service request forms, and first-visit resolution classification
• Review and recommend improvements to service processes and procedures on a regular basis
• Technical & Professional Requirements
• Degree or Diploma in IT, Engineering, Business, or related field
• CAT2 / CAT2B security clearance eligibility
• 5+ years of experience in IT project management or PMO leadership
• Strong negotiation and stakeholder management skills
• Proven experience managing large-scale, complex IT programmes
• Experience in IT managed services or outsourcing environment
• Strong understanding of PMO governance models and frameworks
• Able to manage multiple work streams simultaneously under pressure
• Proficient in project management tools and reporting
• Must pass background check before deployment
• Strong written and spoken English - able to present confidently to senior stakeholders
• Preferred Qualifications
• PMP (Project Management Professional) certification
• ITIL Foundation or above
• Experience in healthcare IT, government IT, or regulated industries

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Company Intel

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