Customer Service specialist (SD)

Responsibilities

• Provide prompt, courteous, and professional customer interactions within an automatic call distribution (ACD) queue environment.
• Deliver billing and account support to internal and external customers, including:
• o Status updates on change requests
• o Refund processing
• o Cancellation requests
• o Payment applications
• Accurately update customer information in the contract management system in accordance with company policies and customer requests.
• Process cancellation requests and coordinate merchandise returns with the manufacturer.
• Track and monitor the delivery status of returned merchandise.
• Maintain accurate documentation and ensure compliance with company guidelines and procedures.
• Collaborate with internal departments to resolve customer issues efficiently and effectively.
• Qualifications & Skills
• Detail-Oriented: Strong accuracy and attention to detail in data entry and documentation.
• Customer-Focused Mindset: Positive attitude with a commitment to delivering exceptional
• service.
• Multitasking Ability: Capable of managing multiple priorities in a fast-paced environment.
• Organizational Skills: Strong time management and prioritization skills.
• Technical Proficiency:
• o Advanced proficiency in Microsoft Excel (required)
• o Working knowledge of other Microsoft Office applications
• Experience Required:
• o Prior experience in customer service
• o Billing and payment processing experience
• o Data entry experience
• Core Competencies
• Excellent verbal and written communication skills
• Active listening and problem-solving abilities
• Strong understanding of company products, services, and policies
• Ability to apply policies effectively when performing administrative tasks
• Professionalism and teamwork
• These qualifications are essential for success in this position, as you will be expected to manage
• various tasks simultaneously. You should have excellent communication and customer service
• skills, a strong understanding of company products, services, and policies, and the ability to apply
• them effectively when completing administrative duties. Listening, understanding, and clear
• communication with both customers and employees are vital components of this role.
• Postal Code: 33317
• Category (Portal Searching): Finance and Accounting
• Job Location: US-FL - Plantation

Additional Information

Our associates celebrate lives. We celebrate our associates. SCIDirect is seeking a detail-oriented and service-driven Customer Service Specialist to join our team in Plantation, FL. This role is responsible for delivering timely, accurate, and professional customer support in a high-volume call queue environment. The ideal candidate will excel in multitasking, demonstrate strong organizational skills, and maintain a positive, customer-focused attitude while handling billing inquiries, contract updates, cancellations, and merchandise returns.

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