Business Operations and Talent Specialist

About the role

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners. We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. Tarro has been profitable for nearly a decade and seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In's top companies to work for in 2023. To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here !

Requirements

• This role is ideal for someone who enjoys working closely with employees and managers, thrives in a fast-paced environment, and is excited to build foundational experience across multiple HR disciplines including recruitment, employee relations, reporting, onboarding, and people operations.
• The programs and processes you will support include Recruitment and Hiring, Onboarding, Employee Engagement, Performance Management, Employee Relations, and day-to-day People Team initiatives that help improve employee experience and operational efficiency.
• What you'll accomplish
• You will leverage AI tools, automation, and scalable workflows to improve recruitment speed, quality, and candidate experience across the hiring lifecycle.
• You will support employees and managers with HR-related questions, concerns, and policy guidance.
• You will assist in resolving employee concerns by coordinating with the appropriate People Team members and by using and maximizing internal AI tools to support the DGT employees at scale.
• You will support reporting, people analytics, and HR data monitoring
• You will support HR initiatives and operational projects aligned with business needs
• You will collaborate with different People functions and business stakeholders to support talent attraction, retention, and HR planning
• You will help drive process improvements, standardization, and operational efficiency across HR processes
• Year 1 Deliverables
• Support hiring and onboarding efforts to improve hiring turnaround time and candidate experience
• Build strong working relationships with employees, team leaders, and managers across the business
• Support employee engagement and retention initiatives for assigned teams
• Support the execution of People Team programs and initiatives within the local business context
• Develop foundational expertise in employee relations, talent acquisition, and people operations
• About You
• You have strong written and verbal communication skills
• You are organized, detail-oriented, and capable of managing multiple priorities
• You are proactive, adaptable, and willing to learn different areas of HR
• You enjoy building relationships and working with people across different teams
• Bonus Points
• You have experience or exposure in recruitment, HR, customer-facing roles, or operations support
• You have experience using HR systems such as BambooHR, Ashby, Confirm, or similar tools
• You have a roll up your sleeves mentality with current or prior experience working in a fast paced, collaborative, highly ambiguous environment frequently wearing more than one hat.
• If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!

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