Complaint Handling Officer

Responsibilities

• Manage straightforward consumer complaints or feedback on financial institutions and practices in the financial industry, including drafting and sending simple responses to consumers.
• Take on call duty by answering calls escalated by the clients call centre and advising the call centre staff on complaint handling process.
• Liaise with financial institutions to ensure that they review and reply to consumers' feedback, and submit timely updates to the client
• Assist with case administration by reviewing cases received, preparing case summaries and assigning cases to complaint-handling team members.
• Participate in complaints-related projects as and when needed

Requirements

• At least 2 years of experience handling complaints in public sector or financial services sector.
• Attention to detail and proficient with navigating case management systems preferred
• Good in Microsoft skills (Excel, Powerpoint, Word); experience with Microsoft Dynamics will be an advantage
• Able to multi-task and manage projects as well as daily complaints/admin work
• Good interpersonal, written and verbal communications skills
• Some knowledge of financial products and services will be an advantage
• If the requirement matches with your profile, kindlyshare your updated CV/resume to Aparna at aparna@wshexperts.com.sg.

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