IT & AutoStore Support Desk Support
External
Boschgroup · Guadalajara, MexicoPrepare for this interview
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About the role
The Support personnel is responsible for advanced functional and technical triage within a warehouse, distribution, and automation systems environment . This role acts as the escalation point between Level 1 support and Level 3 (external vendor) and performs root cause analysis across infrastructure, application, integration, process, and data layers . Perform incident triage and diagnostics Execute root cause analysis to classify incidents Escalation ownership Maintain accurate ITSM documentation (ServiceNow onboarding planned) Identify recurring issues and recommend permanent fixes Strong understanding of: Enterprise IT infrastructure (network, server, database fundamentals) Warehouse Management Systems (BY WMS preferred) System integrations (API, file-based, middleware, queues) SQL querying and database troubleshooting Role-based access control and security concepts Automation flows (AutoStore) ITIL / Incident Management frameworks All of our vacancies are eligible for relocation financial support* based on internal mobility policy 0085. "Applicable vacancy for referral program"
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