Systems Analyst Sr

Responsibilities

• Develop and maintain Java and Python based business applications
• Provide Level 2 production support for busines s applications, including custom and vendor-based solutions.
• Maintain application availability and performance, and strict adherence to SLA requirements.
• Triaging, analyzing, and resolving ServiceNow Incidents and Service Requests (Sev1-Sev4) within defined SLAs.
• Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
• Support and troubleshoot applications running on enterprise application servers.
• Perform application maintenance, enhancements, and modifications based on issues/bugs and business requirements.
• Execute upgrades, patches, configuration changes, certificate renewals, and environment health checks.
• Work within ITIL/ITSM processes, including Incident, Problem, Change, and Release Management.
• Collaborate with offshore support teams to ensure seamless 24x7 operational coverage.
• Participate in DR testing/validations, post patching validations, and storm mode validations
• Participate in on ‑call rotations and provide after-hours or weekend support as required.
• Drive automation initiatives to reduce manual effort and improve operational efficiency.
• Maintain technical documentation, runbooks, and operational procedures.
• Support audit activities by responding to audit inquiries and evidence requests in accordance with established controls and policies.

Requirements

• Education:
• Bachelor's degree in computer science, engineering, or related technical field is required.
• 5 years of relevant work experience is required.
• An equivalent combination of education and related experience may be considered.
• Core Skills & Technical Requirements
• Strong knowledge and experience with Java, Javascript , Python
• Proven experience in Level 2 production support for high availability systems.
• Develop, enhance, and support Java and Cloud‑based applications in production environments.
• Experience supporting Java-based integrations, including API integrations, service orchestration, and message-driven architectures.
• Strong analytical, troubleshooting, and problem ‑solving skills.
• Ability to work independently while collaborating with cross ‑functional and offshore teams.
• Strong experience with Oracle Database, including advanced SQL and PL/SQL (functions, procedures, packages).
• Working knowledge of NoSQL databases (preferred).
• Proven experience automating repetitive operational tasks using Python and Experience automating monitoring, health checks, batch validation, and integration verification.
• Strong knowledge of ITIL frameworks and production support best practices.
• Experience working with offshore and onshore support teams, including handoffs and L3 coordination.
• American Electric Power (On-Site)
• #LI-Onsite
• #AEPCareers
• Compensation Data
• Compensation Grade:
• SP20-007
• Compensation Range:
• $87,633.00 - $109,543.00
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Benefits

Additional Information

Job Posting End Date 06-15-2026 Please note the job posting will close on the day before the posting end date. Job Summary Part of a larger team delivering high quality technology solutions to the business. Design, develop and install software solutions. Build high-quality, innovative and fully performing software in compliance with internal architecture, development & design standards & best practices. Design, modify, develop, write, implement and troubleshoot software programming applications. Support and/or install software applications. Participate in the testing process through test review and analysis, test witnessing and certification of software. Works within a Waterfall or Agile methodology/framework based team. Collaborates heavily with Project Management, Business Analyst and Infrastructure Job Families. Job Description

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