Commercial Site Partner

About the role

The D&T Commercial Site Partner is responsible for providing hands-on technology support in our commercial sites within our Operating Units. This role ensures that employees can work effectively with digital workplace tools, resolves day-to-day technical issues, and supports cyber security practises on site in partnerships with D&T functions.

Responsibilities

• Site-Based Support and Digital Workplace Enablement
• In partnership with D&T functions and third parties, provide in-person support for the digital workplace requirements of the sites.
• Support conference roomsand shared spaces
• Support local technology processes such as onboarding and offboarding
• Incident Management and Problem Resolution
• Have overall management oversight of service level agreements and incident resolution for the site.
• In partnership with D&T teams act as a point of escalation for incident and problem resolution following Haleon playbooks.
• Represent the site on incident management calls as required
• Identify recurring issues and work with relevant teams to implement permanent fixes and improvements
• Cyber Security Compliance and Support
• Act as the on-site contact for cyber security related queries and minor incidents, working closely with the central Cyber team.
• Ensure endpoint security measures are correctly applied on site and on any local applications.
• Support the correct application of user access management protocols at site.
• Help to detect and escalate suspected security incidents following Haleon playbooks.
• Promote Haleon secure working practises at site
• Support the implemtation of security change on site in partnership with the Cyber team.
• Operational Excellence & Maintenance
• In partenrship with D&T teams and third parties, support routine checks on critical equipment on site
• Maintain local asset inventory in line with Haleon policy and support the full asset lifecycle.
• Support planned changes or roll-outs (upgrades, migrations, new tools) including co-ordination, communication, and floor walking support.
• Support the migration of local apps to strategic global platforms where possible.
• Stakeholder & Partner Engagement
• Build strong working relationships with the local Commercial leadership teams, functional heads and end users, to understand needs and priorities.
• Work in collaboration with Service Management and OU Digital & Tech Heads to have a clear view and oversight of local service levels and incident resolution
• Build a strong partnership relationships with D&T functions to support service levels and problem management.
• Act as a local champion for D&T initiatives and change.
• Training, Awareness & User Empowerment
• In partnership with Central D&T teams, provide short practical training sessions on D&T capabilities, policies and initiatives.
• Encourage self-service, use of knowledge articles and compliance with the use of secure tools and processes.
• Qualifications & Experience

Requirements

• Proven experience in IT support, desktop support or digital workplace (2-4+ years).
• Solid hands on experience with:
• Microsoft productivity tools
• Collaboration & Video Conferenceing platforms
• Basic Networking
• Experience working with ITSM and Service Now
• Awareness of basic Cyber Security principles and practises.
• Expereince in supporting AV/meeting room technology and hybrid working environments
• Expereince in working in or supporting a Cyber/Information Security function
• Relevant Certifications in Network, Security, Microsoft or ITIL
• Experience in a regulated environment such as health, finance or government or critical infrastructure.
• Job Posting End Date
• 2026-06-20
• Equal Opportunities

Benefits

Additional Information

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

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