Customer Success Manager

About the role

Own the success of Brazil's top advertisers. You'll be AppsFlyer's eyes and ears with clients - solving diverse business challenges, partnering on growth strategies, and channeling customer feedback directly into product innovation.

Responsibilities

• Become an in-house expert in AppsFlyer's product - both business and technical use cases and stay up-to-date on product releases and new features
• Use your understanding of the AppsFlyer product to quickly identify, escalate, and solve technical problems
• Build deep business relationships by continually WOW-ing our customers through exceptional support and service
• Provide training and education on our products and new features through demos, webinars, and both virtual and on-site training
• Invite, facilitate, and document customer product ideas and feedback to the AppsFlyer Product and R&D teams
• Host Executive Business Reviews with key stakeholders to share wins, industry best practices, and impact on customer outcome
• Have a commercial mindset and identify upsell opportunities
• Analyze large and complex data sets from multiple sources to identify growth opportunities, performance trends, and strategic recommendations for customers
• Deliver strategic insights and actionable recommendations to drive platform adoption and expand product usage across multiple teams within customer organizations
• Participate in industry and marketing events to strengthen market knowledge, business acumen, and awareness of emerging trends and customer challenges
• Partner closely with cross-functional stakeholders - including Sales, Product, and Solutions Architects - to identify and deliver relevant solutions that address customer business needs in a timely manner
• We are working in a hybrid working model and work from the office Monday - Wednesday
• What you have:
• 3-5+ years of experience as a Customer Success Manager in SAAS companies or related roles
• Web marketing and digital advertising experience & mobile experience is a big advantage
• Technical background and analytical experience
• Advanced proficiency in written and spoken English
• Thrives in a fast-paced & dynamic work environment
• Strong analytical capabilities with the ability to perform data-driven analysis and translate insights into strategic business recommendations
• Strong storytelling and communication skills, with the ability to connect business goals, strategic objectives, and data-driven insights into a compelling narrative that highlights the value AppsFlyer brings to customers
• Bonus Points:
• Product management sense/familiarity
• Project management skills/certification
• Technical background on SDKs, APIs, SQL, Mobile App Tracking
• Why Join Us?
• AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like Be Well , the Global Employee Exchange Program, and fitness programs, we empower our people to thrive physically, mentally, and professionally.
• Here, titles don't define us-ideas do. You'll thrive in a culture where everyone's input shapes the future.

Benefits

Additional Information

Please submit CVs in English only. At AppsFlyer, we believe every challenge is an invitation to innovate. We're looking for a Customer Success Manager to help us shape the future of measurement. In this role, you'll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact.

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