Partner Success Manager
External
Huntress · IrelandFull-timeOn-site3d ago
CRMSalesforce
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Responsibilities
- This is a high-impact, high-visibility role that will be key in helping the company achieve business goals through partner satisfaction and engagement. Success in this position will be measured by partner satisfaction, retention, and expansion within our current partner base.
- Manage a book of business that consists of several hundred partners and customers with the goal of maintaining and growing, along with minimizing churn
- Work with partners to be a trusted advisor and deliver solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service
- Build and maintain strong relationships with multiple contacts within assigned partner organizations
- Work collaboratively with the team to achieve goals around partner retention, expansion, and satisfaction
- Help devise creative and valuable ways to engage with partners
- What You Bring To The Team:
- 2+ years of experience in a partner-facing role, ideally in a sales or customer success
- Knowledge of the MSP space is a plus, preferably related to the cyber-security industry
- Experience in working with Salesforce or a similar CRM
- Ability to deliver customer and partner engagement in a professional manner with strong written and verbal communication skills
- Strong organizational skills with the ability to work in a hyper-growth environment
- Ability to manage multiple priorities and a large book of business
- Strong ability to execute customer success strategies and initiatives across all accounts
- Strong bias to action and ability to get things done efficiently and effectively
Benefits
100% remote work environment - since our founding in 2015New starter home office set-up allowance (€480)Generous personal leave entitlementsDigital monthly reimbursement (€111)Travel to the US 1-2 times/year for various company eventsPensionAccess to the BetterUp platform for coaching, personal, and professional growthHuntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are.We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.We do discriminate against hackers who try to exploit businesses of all sizes.Accommodations:Remote work optionsEquity / stock options
Additional Information
Reports to: Vice President, Partner and Customer Account Management Location: Remote Ireland Compensation: €51,200 base with an on-target earnings of €64,000 plus equity
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