IT Support Assistant

About the role

Are you an IT Support professional who enjoys solving problems, helping people and working hands-on with technology? We're excited to offer a fantastic opportunity to join our newly formed Campus IT team, created to bring all Faculty IT Support teams together into one cohesive service. Our vision is simple: a unified team delivering a consistent, high-quality experience across the University - breaking down silos and transforming the support we provide to academic, research and professional services staff, as well as students. What you'll do In this varied, people-focused role, you'll be a trusted support assistant for staff and students across the University, providing in-person support for hardware, software and core University systems. You'll take ownership of support requests from start to finish, diagnosing issues and escalating more complex issues where needed. You'll support users with end-user devices, Windows and macOS systems and faculty-specific software, ensuring they can access and use the tools they need. Your work will also include setting up and configuring equipment, contributing to IT knowledge bases and supporting induction activities. Alongside day-to-day support, you'll help prepare and deploy IT equipment for major University events and the start of academic terms. You'll build an understanding of faculty requirements, gather user feedback to support service improvements and help ensure IT services remain reliable and effective. This is a role where you'll directly shape the experience of staff and students - your work will support teaching, research and operational activity across the University.

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Company Intel

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