Senior Specialist, IT Functional and Process Design(US)

About the role

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we'll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust. Job Description: Intelligent Automation (IA) Product Delivery Analyst or IA, Agile Delivery Analyst The IA Delivery Analyst is a central, highly impactful role responsible for ensuring that automated solutions are defined, developed, and delivered effectively. This role serves as the crucial link between business stakeholders and the development team. The incumbent will perform the functions of a Business Analyst (defining the "what" and "why"), a Scrum Master/Project Coordinator (managing the "when"), and a Technical Solution Analyst (ensuring the solution is viable and assisting with technical support/governance). This role requires the application of LEAN and Agile methodologies to drive process improvements and support the strategic objectives of the organization. Principal Responsibilities & Time Allocation Principal Responsibilities Percentage of Time Key Activities 1. Business & Product Analysis 45% Defining, analyzing, and crafting requirements with users. Leading process mapping and design to ensure solutions meet the business objective. Assisting in identifying high-value automation opportunities. 2. Project & Delivery Coordination 30% Acting as the Scrum Master/Coach to lead the team in establishing project timelines and removing developer barriers. Optimizing ongoing processes, reducing waste, and managing the project intake process. 3. Technical Support & Governance 15% Supporting the implementation and enforcement of IA Governance standards and controls. Assisting developers to build the right solution and performing initial technical feasibility reviews. 4. Program Support & Training 10% Supporting the IA Champion Program and the Global IA relationship. Delivering or organizing training and knowledge sharing for the builders. Required & Desired Education and Experience Required Skills & Experience 1 - 3 years of professional services experience, preferably in automation and/or analysis. Experience with IA capabilities and RPA software tools (e.g., Automation Anywhere, UiPath, Blue Prism, etc.) to understand technical constraints. Proficient at defining, analyzing, and crafting requirements with users. Experience utilizing Software Development Life Cycle (SDLC) Methodologies. Desired Skills & Experience An IT or Business Bachelor's degree. Yellow Belt LEAN / SCRUM / Six Sigma certification Experience with Project Management and/or testing. Knowledge of SQL, Scripting, or low-code/no-code web application platforms (e.g., AppSheet, OutSystems). IA Delivery Analyst Career Progression Framework Job Title Experience Range (Typical) Key Focus and Responsibility (Job Expectations) Junior Analyst 0 - 2 Years Focus on Learning & Documentation: Primarily responsible for shadowing senior analysts, performing detailed process mapping, and documenting requirements for simple, well-defined automations. Needs mentoring in stakeholder management. IA Delivery Analyst 2 - 4 Years Focus on Independent Delivery & Coordination: Proficient in running the full analysis cycle (requirements to UAT). Responsible for coordinating the SDLC for standard complexity projects and acting as the primary Scrum Master/Project Analyst for one or more development streams. Senior Delivery Analyst 4 - 7 Years Expert Analysis & Program Ownership: Owns complex, high-impact programs and initiatives. Leads change management for large-scale automation rollouts. Proactively identifies strategic opportunities and mentors junior analysts. Manager, IA Program 7+ Years Strategic Leadership & Portfolio Management: Responsible for defining the overall IA product roadmap, managing the intake and prioritization pipeline, and leading a team of analysts and scrum masters. Key Competencies Communication: Excellent written and verbal skills; able to effectively communicate technical details to a non-technical audience. Analysis: Proven ability to review, analyze and implement process improvements. Prioritization: Ability to prioritize, schedule, report, and support automated solutions for multiple applications within agreed timelines. Affinity for Technology: Willingness and ability to rapidly learn how to develop automated processes using RPA software an

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