Claims Handler CH4

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Keoghs are seeking a Claims Handler (CH4) to join their Liverpool team. The claims handler will pro-actively manage a caseload of Public Liability and Employers Liability & Property Damage (up to and including reserve limits of £40,000) to conclusion. In addition to handling a case load undertake auditing within the Department. Key Accountabilities To create accurate Claims Management System records To ensure quality, service standards and productivity levels are maintained to a high standard To develop client contacts and an understanding of the client culture Where appropriate, attend client review meetings To assist with both internal & external auditing To undertake projects and to be able to deliver within agreed timescales To continually keep Managers abreast of any client changes and issues Report to Team Leader/Claims Unit Service Manager undertaking appropriate additional tasks Allocate new claims as and when required Carry out supervisory tasks appropriate to level and as per management instructions Undertake monthly audits for all fee earners in the Department Undertake client audits as required Develop and maintain an audit process, to allow for feedback to be recorded and retained. Outputs to be communicated to the Head of Operations, Team leaders and file handler Experience, Skills and Qualifications Minimum 4 years claims handling, at least 3 years El/PL dealing with complex quantum Significant experience in the evaluation, negotiation and settlement of Public/Employers' Liability Claims is essential Experience providing training or supervising (desirable) Technical delivery would preferably include some RSI or CRPS - but not essential. Effectively prioritises workload and organises own work effectively Demonstrates an understanding of the market and industry

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