Digital Support Apprentice
External
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Responsibilities
- Act as the first point of contact for patients and healthcare professionals via telephone, email, and face-to-face interactions
- Develop expertise in Vision , the clinical system used to manage patient records, appointments, prescriptions, medical histories, and clinical workflows
- Support the accurate recording and maintenance of patient information
- Process and manage inbound clinical correspondence using DOCMAN
- Collaborate effectively with colleagues using Microsoft Teams and other digital communication tools
- Assist with clinical administration tasks, including referrals through the Electronic Referral System (ERS)
- Support workflow management
- You will bring these skills:
- Friendly, professional, and approachable manner
- Excellent communication and interpersonal skills
- Strong organisational skills with a high level of attention to detail
- Ability to prioritise workload and multitask effectively in a busy environment
- Positive team player with a collaborative approach
- Resilient and adaptable, with the ability to remain calm under pressure
- Commitment to providing exceptional patient care and customer service
- Good IT skills and confidence using digital systems
- Working hours: 30 hours per week
Benefits
Additional Information
Moffat Medical Practice is seeking a warm, approachable, and highly organised apprentice to join our friendly and supportive team in Moffat. As the first point of contact for patients, you will provide a welcoming, professional, and efficient service both at the reception desk and through telephone and email communications. The role involves managing appointments, directing patients to appropriate services, and ensuring a positive patient experience throughout their interaction with the practice. You will also be responsible for maintaining accurate patient records, processing prescriptions and referrals, managing clinical correspondence, and supporting the day-to-day administrative operations of the practice using a range of healthcare and digital systems. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is committed to delivering outstanding patient care while working as part of a collaborative team.
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