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Claims Adjuster - London Market Claims

External
Davies Group logoDavies · Home Meadow
Full-timeOn-site2mo ago
ComplianceDocumentationLeadershipMoveNegotiationStakeholder Management
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Requirements

  • Preferred:
  • Be studying towards or having attained Cert CII qualification.
  • Experience of using ECF2 and knowledge of the delegated authority frameworks within the TPA environment.
  • #INDUKI

Benefits

Career & PurposeDavies Innovation LabLeadership training programmeFunding for professional qualificationsThrive at Davies; learning opportunitiesEnvironmental & SocialThe Davies FoundationLocal charity fundingPennies To HeavenEmployee Resource GroupsEmployee volunteering programmeFinancial HealthPension, 5% employee and 5% employer contributionMy Choices at Davies provides; High Street discounts and Financial wellbeing hubLife assurance: x4Refer a FriendCycle to Work SchemeLease car salary sacrificeDavies Incentive PlanEnhanced maternity, paternity and adoption payMental, Physical & Emotional WellbeingWellbeing centre; move, munch, money & mind focusDiscounts with 100's of UK retailersEAP; 24/7 confidential helpline25 days holiday, increases to 26 days after 5 years and 27 after 10 yearsFlexible workingDress for your dayInclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriageFlexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Additional Information

Davies UK&I is responsible for delivering high-quality claims services across multiple markets, with a strong focus on regulatory compliance, client satisfaction, and operational excellence. The London Market Claims Operations sub-division specialises in handling complex claims within the London and Lloyd's of London framework, ensuring adherence to market standards and driving innovation in claims processing. The Claims Adjuster role will be responsible for managing and resolving a range of lead and follow US & International Casualty claims placed within the Lloyd's and broader London insurance market What will your day look like: Utilise ECF2 and client platforms as required to complete claims processes. Deliver prompt, fair, and accurate claims decisions in line with policy wordings, market practices, delegated authority levels and regulatory requirements. Effectively handle and maintain allocated claims to ensure compliance with client SLA's/KPI's/DA's. Maintain strong stakeholder relationships through clear communication, attendance at client meetings and training as required. Control claims costs through proactive handling, strategic negotiation, and oversight of appointed external providers. Ensure high-quality claims documentation and recordkeeping, supporting accurate reserving, audit compliance, and reporting requirements. Foster a culture of accountability, technical excellence, and continuous improvement. Provide guidance and training as required to new and/or junior members of the team. Always uphold and work to the Davies company values. Knowledge and Abilities:

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