Senior Product Manager - User Experience (UX)

Responsibilities

• Team Leadership & Development (10%) : Lead and develop a high-performing team of UX specialists through clear direction, performance management, and intentional career growth, building team capability and operational efficiency to deliver at scale
• Cross-functional Collaboration (10%) : Serve as the UX integration point across engineering, marketing, and sales - ensuring design priorities are embedded into product development from inception through delivery, improving cross-team efficiency and compressing cycle times
• Market Landscape & Positioning (5%) : Continuously assess market trends, emerging UX patterns, and competitor experience strategies to identify whitespace opportunities, sharpen product positioning, and ensure the UX vision stays ahead of evolving customer expectations
• Performance Metrics (5%) : Define, track, and report on the full suite of UX success metrics tied to business outcomes - including adoption, retention, NPS progression, chat engagement, and revenue impact - driving continuous, data-grounded improvement

Requirements

• Education: Bachelor's degree in Business, Design, Computer Science, or related field; advanced degree a plus
• Experience: 8-1

Benefits

Additional Information

Location: Atlanta, GA (Remote) *This role will be remote but must be based in Atlanta, GA Job Summary: Semtech's IoT Connected Services team (formerly known as Sierra Wireless) is seeking a Senior Product Manager, User Experience to own and advance the User Experience (UX) vision across our IoT Connected Services portfolio globally. This is a strategy-to-execution role for a UX leader who thinks in outcomes - reducing friction, accelerating revenue, and earning customer loyalty at every stage of the lifecycle. Reporting to the Vice President of IoT Connected Services, you will hold decision-making authority on Net Promoter Score (NPS) strategy and overall UX direction, owning the go-forward strategy from customer acquisition through solution orchestration. You will define UX strategy across multiple product lines, drive the end-to-end NPS program, and leverage AI-powered tools and in-product engagement to deliver intuitive experiences for a complex, global customer base - translating deep customer insight into roadmap decisions that drive measurable business impact. This role carries visibility to Senior Leadership through quarterly business and strategic reviews, with the opportunity to influence the direction of how customers experience IoT connectivity at a global scale. If you are passionate about shaping not just how customers use products, but how they feel about them, this role is for you.

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