Digital Ambassador

About the role

We are looking for a customer-focused Digital Ambassador to enhance the banking experience by guiding customers toward digital banking solutions. This is a client-facing role ideal for individuals who are tech-savvy and passionate about delivering excellent service while promoting digital adoption.

Responsibilities

• Customer Assistance
• Assist customers with general banking inquiries, products, and services
• Guide customers on using digital banking platforms (mobile app, online banking, ATMs)
• Troubleshoot digital issues and escalate when necessary
• Digital Adoption & Education
• Educate customers on digital banking and cashless payment solutions
• Support onboarding and setup of digital platforms
• Encourage usage of self-service banking tools
• Product Knowledge
• Stay updated on latest banking products and digital features
• Recommend suitable digital solutions based on customer needs
• Attend training sessions to enhance knowledge
• Customer Relationship Management
• Build strong customer relationships through excellent service
• Gather feedback to improve digital services
• Identify opportunities to cross-sell or refer relevant products

Requirements

• Prior customer service experience
• Tech-savvy with interest in digital solutions
• Strong communication and problem-solving skills
• Able to work independently and in a team environment
• Experience in banking or financial services is an advantage
• Bilingual skills are a plus
• Next Step
• Drop your resume and contact us to follow-up, or send your resume to weijun.ng@adecco.com or wa.me/85149149
• Only shortlisted candidates will be contacted
• Ng Wei Jun
• EA License No: 91C2918
• Personnel Registration Number: R26160702

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