Lead Applications Analyst, SAP

Responsibilities

• System Support: Provide day-to-day system and application support, including user setup, management, and training. Troubleshoot and debug system issues.
• Business Requirements: Analyze business needs and translate them into technical solutions within SAP Cloud for Sales and Service. Create clear and effective reporting based on business requests.
• System Optimization: Optimize system performance, ensure scalability, and suggest improvements to existing configurations and workflows. Facilitate upgrades, patching, and module implementations.
• Testing & Documentation: Conduct system testing, debugging, and documentation. Assist in the design, development, testing, and deployment of system configuration changes, workflows, process extensions, and events.
• Governance & Risk Management: Leverage IT governance processes to ensure proper project definition and control. Manage risk through corporate compliance and support Agile methodologies.
• Continuous Learning: Stay up to date with the latest SAP C4C Sales and Service technologies and best practices.
• Coordinate and support managed services/external resources and priorities.

Requirements

• 7+ years' experience with SAP Cloud architecture development and implementation with Customer Service and Sales focus.
• Proficiency in programming languages such as ABSL, ABAP, Java, or JavaScript.
• Proficiency with Fiori user experience and apps framework
• Strong understanding of SAP C4C integration tools and APIs. SCPI and Marketing Cloud a plus.
• Telephony integrations, preferably CXOne
• Proven track record of successful, full-scale SAP C4C implementation projects from a leadership and development perspective, preferably using the Agile development methodology
• Self-motivated, team player that is task oriented and able to work with minimal supervision.
• Past experience working with the offshore and ability to administrate the offshore delivery
• Strong problem solving and analytical skills.
• Hands-on focus on system usability, user training where applicable, and customer satisfaction.
• Comfortable and competent in developing technical design specifications, documenting system and business processes from inception to completion to build organization and system knowledgebases.
• Ability to build and maintain cross-functional work relationships with internal/external customers.
• Bachelor's degree in information systems, Computer Science, Engineering, or related discipline.
• Experience in the following areas SAP Jam
• Customer Portals
• SAP Business Technology Platform (BTP).
• System knowledge of SAP ECC and SCM or other large ERP system a plus.
• Knowledge of agile development methodologies.
• Familiarity with other Enterprise CRM applications (Oracle, Microsoft Dynamics).

Benefits

Additional Information

RESPONSIBLIITIES:

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