Customer Service Executive

About the role

Respond promptly to incoming phone calls and customer inquiries via email, social media, and chat to provide accurate information. Resolve customer complaints and concerns professionally and within a timely manner to maintain satisfaction. Maintain up-to-date knowledge of company products to answer customer questions effectively. Identify and act on opportunities to upsell or cross-sell products and services to customers. Collaborate with team members and other departments to ensure consistent and high-quality customer service. Follow company policies and procedures when managing customer requests and issues. Participate in training programs to continuously improve customer service skills and product knowledge. Qualifications and Skills: Experience in customer service or knowledge of Air-Conditioning & Mechanical Ventilation systems are preferred. Proficiency with Simplify software, Excel, and other customer service tools. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Strong problem-solving and decision-making skills applied to customer interactions. Positive and empathetic attitude toward customers. Chinese or Japanese language skills (added advantage for communicating with specific customer segments).

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at LEONG HUM ENGINEERING PTE. LTD.? Share your experience