Customer Service Operator
External
Health Hero · BracknellPrepare for this interview
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About the role
Act as the first point of contact for incoming calls, dealing with queries effectively. Manage patient requests, including booking appointments and communicating with GPs and other healthcare professionals. Perform administrative tasks such as processing prescriptions, referral letters, and other healthcare documentation. Accurate recording and storage of information in line with company policies. About You Excellent customer service skills and strong attention to detail. Strong verbal and written communication skills. Prior experience in call handling or contact center work is desirable, but full training will be provided. High emotional intelligence with the ability to empathize with patients. Proficient in Microsoft Office applications.
Benefits
Additional Information
HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people's whole health and optimise healthcare efficiency. We are currently recruiting a Customer Service Operator to join our existing team to help deliver support to patients, GPs and other Healthcare professionals across the UK & Ireland. No previous healthcare experience is required as we provide full training. We are a 24/7 service and we have an opportunity for a day shift role - Monday, Wednesday, Thursday, Friday and Saturday: 09:00-17:00; (Tuesday and Sunday will be your days off).
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