Support Specialist - Mortgage Producing

About the role

This position provides support to a mortgage banker through the sales, and management of clients and referral sources. Provides assistance by assisting with documentation and service requests for each transaction. Serves as a point of contact with clients by providing updates, answering inquires and following up on outstanding documentation. Enhances outreach through direct mail, phone campaigns, and other activities that facilitate sales and marketing efforts. The support specialist-mortgage producing position allows for the secondary production of mortgage loans by the specialist who's demonstrated prior mortgage originations and chooses to continue to do so on a limited basis.

Responsibilities

• Documentation - Streamlines lending activities by verifying documentation such as initial credit documents, 1003, and supporting documentation required to move file into processing.
• Sales & Marketing - Assists with sales and marketing activities including direct client communications, coordinating sales materials and other related tasks. Periodically assists with advanced support activities as attending profession events or participating in calls.
• Loan Proficiency - Stays up to date on loan processes, documentation requirements, and applicable regulations to accurately support loan activities. Utilizes knowledge to assist clients with questions or concerns.
• This position requires an NMLS # and is allowed to negotiate rates and originate mortgage loans as long as it doesn't interfere with the support of the primary Mortgage Banker.

Requirements

• Bachelor's Degree and 1 years of experience in Sales or Service in the Mortgage industry OR High School Diploma or GED and 2 years of experience in Sales or Service in the Mortgage industry
• Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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