Sr Major Case Consultant Specialized Claims

About the role

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Major Case Unit is growing, and we're looking for a skilled Sr. Claims Consultant to join us. This full time, exempt role is fully remote and offers the chance to make a meaningful impact within a collaborative, high performing team. Position Overview: The Sr Major Case Consultant Specialized Claims is a highly experienced claims professional responsible for the full investigation, evaluation, negotiation, and resolution of the company's most complex specialized claims, which represent its largest damage exposures. These claims may originate nationwide and often require field consultation, in-depth technical expertise, and collaboration with professionals across the organization. Specialized exposures include large property, workers compensation, PIP, casualty, employment practices, professional liability, sexual offense, extra contractual liability, advertising injury, reinsurance, toxic tort, and environmental claims. This role also contributes to shaping claims handling policies, supports strategic initiatives, and reviews settlements for other adjusters. This person will need heavy Coverage experience, with focus on Coverage B of GL type policies. Knowledgeable in Advertising Injury, Slander-Libel, Wrongful Eviction, False Arrest, and continuous loss bodily injury claims. In this role you will: Directly handle the company's most complex and high-exposure specialized claims, including those involving litigation, regulatory scrutiny, and reputational risk. Approve reserves and settlements at the highest authority level; demonstrate mastery in reserving strategy and financial acumen. Interpret and execute policies set by senior leadership; contribute to strategic direction and policy development. Serve as a subject matter expert (SME) for consistent nationwide handling of large losses; may publish white papers or lead special projects to establish company-wide best practices. Collaborate with product management to improve line-of-business loss results and identify opportunities for product enhancement. Lead advanced investigations and risk assessments; identify root causes and develop innovative solutions for complex claims. Issue reservation of rights and draft coverage letters, including those involving manuscript endorsements and ISO/non-ISO forms. Oversee and resolve the most sensitive and high-stakes claims, including those involving toxic torts, environmental liability, professional liability, employment practices, and extra-contractual exposures. Manage litigation strategy, retain and direct counsel, and ensure alignment with company objectives and performance metrics. Represent the company at trials, mediations, arbitrations, and settlement conferences. Utilize advanced analytics to identify trends, optimize claim outcomes, and ensure compliance with regulatory and internal standards. Conduct regular file reviews to ensure accuracy, completeness, and adherence to quality standards. Lead initiatives to streamline claims workflows and improve operational efficiency for complex case handling. Ensure compliance with jurisdictional requirements, including form work, deadlines, and accounting principles; proactively protect PII and educate peers on data protection standards. Coordinate closely with underwriting, agents, contractors, vendors, legal, and other stakeholders to ensure thorough investigation and evaluation. Drive interdepartmental collaboration to resolve high-impact cases and foster a culture of continuous improvement. Provide technical guidance and mentorship to less experienced adjusters; support training development and evaluate program effectiveness. Communicate clearly and effectively in high severity claim situations; serve as the primary contact for escalated or high-profile claims. Develop and maintain formal networks with key decision-makers; align communication strategies with organizational goals. Participate in industry events and conferences to stay current on emerging trends, technologies, and best practices. Provide reporting to underwriting and reinsurance teams; contribute to quarterly meetings and strategic planning sessions. Secure and maintain appropriate state adjuster licenses and continuing education credits. What you need to apply: Bachelor's degree or equivalent required; JD preferred or requisite experience in handling complex, high-exposure claims. Extensive experience managing claims with the highest technical complexity and financial risk, including litigation, regulatory, and reputational exposures. Recognized authority in the field with expert-level understanding of applicable statutes, regulations, and case law. Demonstrated expertise in interpreting and applying policy coverage and legal liability, i

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