Enterprise Tech Administrator I

Responsibilities

• End User Support
• Provide Level 1 & Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot issues related to Windows OS, macOS (optional), productivity tools, VPN, network connectivity, and enterprise applications.
• Respond to incidents and service requests via ITSM tools within defined SLAs.
• Assist users with onboarding and offboarding processes, including system setup and access provisioning.
• Hardware & Software Management
• Install, configure, and maintain end‑user devices (laptops, desktops, monitors, docking stations, etc.).
• Manage software installations, upgrades, and license compliance.
• Support imaging, deployment, and patching processes using enterprise tools (e.g., Intune, SCCM, Autopilot).
• Enterprise Systems & Security
• Assist with identity and access management using Azure AD/M365 tools.
• Maintain endpoint security standards (antivirus, encryption, policy compliance).
• Support enterprise collaboration tools (Microsoft 365, Teams, Outlook, SharePoint, OneDrive).
• Network & VOIP Support
• Provide basic troubleshooting for wired/wireless networks, VPN, and firewall access requests.
• Support video conferencing systems, meeting room setups, and telephony/VoIP equipment.
• Documentation & Process Compliance
• Maintain accurate records of issues, inventory, and resolutions in ITSM tools.
• Create and update knowledge base articles for users and IT peers.
• Ensure compliance with IT policies, security standards, and corporate procedures.
• Vendor Coordination
• Coordinate with external vendors for hardware repairs, warranty claims.
• Support IT asset lifecycle management and inventory audits.
• Qualifications & Skills
• Education
• Bachelor's degree in computer science, Information Technology, or related field (preferred).
• Relevant certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, ITIL Foundation (added advantage).
• Professional Experience
• Minimum 1 - 3 years of Experience.
• Technical Skills
• Hands-on experience with Windows 10/11 administration.
• Basic knowledge of networking fundamentals (TCP/IP, DHCP, DNS).
• Familiarity with Microsoft 365, Azure AD, Intune, and endpoint management tools.
• Experience with ITSM systems (ServiceNow, Jira Service Desk, Remedy, etc.).
• Understanding of endpoint security tools and practices.
• Soft Skills
• Good communication and customer‑service orientation.
• Ability to multitask and prioritize in a fast‑paced environment.
• Team‑player with willingness to learn and grow.
• Work Environment
• Onsite 5 Days Work form Office.
• May involve occasional after-hours or weekend support during critical activities.
• Shift coverage:
• 8 AM - 5 PM
• 2 PM - 11 PM
• 5:30 PM - 2:30 AM (6-3 during daylight savings)
• GHX: It's the way you do business in healthcare
• Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
• Disclaimer

Benefits

Additional Information

Position Summary The Enterprise Tech Administrator I - End User Support is responsible for delivering high‑quality technical assistance to employees across the organization. This role ensures smooth operation of end‑user systems, resolves technical incidents, installs and configures hardware/software, and supports enterprise platforms in accordance with IT policies and service-level standards. The individual will work closely with global IT teams to enhance user experience and maintain a secure, compliant, and productive technology environment.

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