Customer Service Representative
External
Gm Financial · Chandler, AZPrepare for this interview
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About the role
Why Customer Experience? We are looking for people who want to embark on a career journey where you feel like you belong, you are satisfied at work, and you are using your skills to create a positive impact. Our goal is to create remarkable customer experiences from the moment you engage a customer. Even if you've never worked in customer service, you've certainly been a customer. At GM Financial, our Customer Experience team partners with customers to resolve complex customer or dealer concerns through an engaging and unique service experience. This opportunity is more than a job, it's a place to build your career as many professionals have who started in this role. Most of our advanced positions in Customer Experience are filled 100% internally. If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for helping customers who need your help; apply to be a part of the GM Financial Team. We have a class starting June 2nd
Responsibilities
- Handle inbound customer calls and resolve inquiries related to the servicing of consumer auto loan and lease accounts.
- Actively listen to our customers and offer solutions to resolve customer account inquiries while providing a remarkable experience in a fast-paced environment.
- Strive to outperform expectations, demonstrate a positive and fun attitude, and be a team player.
- Ensure actions follow company policies and laws.
- Maximize productive time by demonstrating effective time management skills.
- Engage in continuous learning opportunities.
Requirements
- High School Diploma or equivalent required
- 0- 2 years of working with customers in a service-minded environment
- What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
- Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
- Compensation: Competitive pay and bonus eligibility.
- Work Life Balance: Flexible hybrid work environment, 2 days a week in the office after training/nesting period.
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