Sr Technology Analyst

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Department: Technology Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: Job Summary Ready to support the technology that helps millions of Customers navigate their Southwest journey? As a Senior Technology Analyst, you will partner with Business and Technology Teams to deliver high ‑ quality solutions that meet Customer needs, align with technical standards, and support on ‑ time, on ‑ budget delivery. Supporting Southwest's Information Display Systems (IDS) platform, you will help ensure the reliability and performance of a critical Customer ‑ facing application that powers airport wayfinding, the boarding process, and key operational metrics. As the platform evolves through a major cloud modernization initiative, you will play a vital role in maintaining system stability, building technical expertise, and helping shape the future of a high ‑ impact capability that supports both the Customer experience and operational success across our network. Additional details: This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington, Wyoming, and Puerto Rico. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems Partner with other Technology Team members to provide advice or solutions within his or her area of expertise Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and search for and seize opportunities to do more or to do things better Estimate effort and value for solutions Apply business solutions with broad level knowledge about technology platforms/architectures Verify information and carefully review and check the accuracy of own work using dependency identification processes in technology work Establish or follow prioritization processes to drive work, completing work with a sense of urgency Express ideas, business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis on a regular and consistent basis Monitor program risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalation May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Advanced knowledge of business analysis, process modeling and redesign Advanced knowledge of technical environments Advanced knowledge of software development methodologies Skilled in excellent partnering, communication, and negotiation in working with various Teams and/or external partners Ability to analyze large, complex, or vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations Ability to work effectively in a strong Customer service/team oriented environment Ability to research, create, and document requirements, processes, and technical specifications Ability to manage and prioritize multiple and widely varied work streams/tasks Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work; able to mentor others to do the same Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences Ability to teach and mentor others concerning technical and business subjects Education Required: High School Diploma or GED Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanc

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