IT Systems & Security Engineer
External
Securitas · Dublin, IrelandFull-timeOn-site3w ago
AzureComplianceData AnalysisDocumentationIncident ResponseInformation Security
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Responsibilities
- Provide 1st, 2nd, and 3rd line IT support across the organisation
- Own and support ERP systems and WFM tools (e.g. Timegate, payroll systems)
- Troubleshoot complex technical issues across infrastructure, applications, and networks
- Manage and maintain servers, endpoints, and cloud services (Microsoft 365, Azure)
- Ensure all incidents and changes are logged and tracked in ServiceNow
- Act as escalation point for technical issues and support the IT team
- Work closely with business stakeholders (HR, Finance, Operations) on system improvements
- Cyber Security & Compliance
- Support implementation and maintenance of security controls
- Participate in ISO 27001 / ISMS activities, audits, and risk assessments
- Monitor vulnerabilities and support remediation activities
- Ensure adherence to data protection, access control, and security policies
- Assist in incident response and security investigations
- Network & Infrastructure
- Support network infrastructure (LAN/WAN, firewalls, VPN)
- Assist with network troubleshooting, performance monitoring, and upgrades
- Work with vendors and service providers on connectivity and infrastructure issues
- Support disaster recovery and backup solutions
- Data & Reporting
- Analyse system and operational data to identify trends and issues
- Support reporting requirements across departments
- Assist in improving data quality and system usage
- Governance & Process
- Ensure all work follows IT policies, procedures, and compliance requirements
- Maintain accurate documentation of systems, processes, and configurations
- Support continuous improvement of IT services and processes
- Key Skills & Experience
- Strong experience in IT support (1st-3rd line)
- Experience with ERP and WFM systems
- Knowledge of Microsoft 365, Azure, and endpoint management
- Understanding of networking (firewalls, VPN, switching)
- Strong understanding of cyber security principles and controls
- Experience with ITSM tools (ServiceNow desirable)
- Excellent troubleshooting and problem-solving skills
- Strong communication and stakeholder management
- Degree in IT, Computer Science, or related discipline (or equivalent professional experience)
- Minimum 3 years' experience in IT support across multiple service levels (1st, 2nd, and 3rd line)
- Demonstrated experience with ERP and Workforce Management systems
- Strong knowledge of Microsoft 365, Azure, and endpoint management platforms -
- Professional certifications such as Microsoft Certified Associate, ITIL Foundation, or CompTIA Security+ desirable
- ISO 27001 awareness or hands-on experience with Information Security Management Systems (ISMS)
- Proven experience with ServiceNow or similar ITSM ticketing systems -
- Experience with network infrastructure management (firewalls, VPN, switching)
- Familiarity with incident response procedures and security investigations
- Experience in data analysis and reporting for IT operations
- Full Clean Driving Licence
- Excellent customer service and communication skills
- At Securitas, we believe in rewarding our people for their hard work. We offer a range of great benefits designed to support our people and their families.
Benefits
Substantial Maternity Leave top up payment24 hour EAP (Employee Assistance Programme) free confidential counselling and advice supporting our employees in a number of areas.Employer Contribution Pension Scheme from the day you join the CompanyProgression, training and development opportunitiesChristmas Savings SchemeDiscounted Private Healthcare Scheme (Cash back on everyday medical costs, such as dental check-ups, optical, GP and Emergency Department visits.)Internal recognition schemesBicycle to work scheme from the day you join the Company (Save up to 52% on a bike and accessories)Employee Refer a friend incentivesLife Assurance equal to one year's basic pay as per Employment Regulation Order (ERO)Company Sick Pay SchemeSecuritas is an equal opportunities EmployerP.S.A. Licence Number : 00352Website: https://www.securitas.ie/Available jobs: https://www.securitas.ie/careers/available-jobs/Health insuranceDental insurance
Additional Information
We are seeking an experienced IT Systems & Security Engineer to join our organisation in Dublin, Ireland. In this permanent position, you will be responsible for designing, implementing, and maintaining secure IT infrastructure whilst ensuring the protection of our systems and data against evolving security threats. The successful candidate will combine technical expertise with a detail-oriented approach to safeguard our organisation's digital assets and support our business objectives.
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