Dealer Services Coordinator I - Manheim Tampa
External
Cox Automotive · Tampa, FLFull-timeRemote3d ago
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About the role
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Requirements
- High School Diploma/GED and generally ~ 2 year of experience in a related field (call center, customer service, automotive service advisor, etc.)
- Requires strong computer skills
- Excellent communication skills to work effectively with teams throughout organization
- Drug Testing
Benefits
Job DescriptionRepresents the Dealer Sales team for our contact center-promotes services such as Manheim Certified, accept and solicits reserve numbers from Dealers, assigns run numbers, reps vehicles on the block, works "IF" counter, up sells products and services, etc.Works directly with customer, via email & phone to ensure expectations are met and service issues are resolved.Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim.Investigates, troubleshoots, and resolves customer problems and issues; serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service.Assist with customer care issues and respond to dealer inquiries, problems, or concerns in a professional manner and escalate as necessary.Educate customers on Online Vehicle Exchange, Simulcast, Manheim.com and on other Manheim services & products. Provide assistance and training in usage.Provide consultation to customers regarding setting of floor prices prior to every sale and educate dealers if needed to MMR. This will guarantee success of a dealer's in-lane and online offerings and ensure Manheim sets realistic dealer expectations on selling cars.Develop and strengthen relationships with dealers over the phone and online when clients are inquiring through the phone queue.Serve as initial contact for buyers and sellers.Solicit inventory and offer additional services to all buyers (PSIs, recon, CRs).Identify sold units and facilitate transactions through completion to include but not limited to the following:Monitor notifications generated online (e.g., purchase confirmation).Confirm availability and location of vehicle (and title) at the time of sale.Generate and maintain required documentation for all transactions (e.g., Auction Bill of Sale, Gate Release).Work with manager to ensure a consistent and effective online and in-lane customer experience, appropriate transaction processing, high customer satisfaction and service levels.Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.Perform other duties as assigned by management.Health insuranceVision insuranceRemote work optionsFlexible scheduleParental leave
Additional Information
Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Dealer Services Coordinator I Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % Yes, 5% of the time Work Shift Day
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