Engagement Manager - Offshore

Responsibilities

• Services Bookings Forecast:
• o Develop and maintain accurate forecasts for service bookings.
• o Monitor trends and provide insights to optimise resource planning.
• Services Delivered Revenue Forecast:
• o Manage and predict revenue generation from delivered services.
• o Collaborate with relevant teams to track financial performance against
• forecasts.
• Services Scoping:
• o Define and document the scope of services engagements.
• o Ensure alignment with customer needs and organisational capabilities.
• Services Engagement Management and Project Oversight:
• o Utilise project management methodologies to plan, execute, and monitor
• services engagements.
• o Oversee the progress and delivery of services projects, ensuring they are
• completed on time, within scope, and on budget.
• o Develop and manage project timelines, resource allocation, and
• deliverables.
• o Regularly communicate with stakeholders to provide updates, manage
• expectations, and address risks proactively.
• o Drive continuous improvement by gathering feedback and incorporating
• lessons learned into future projects.
• Sales Organisation Support:
• o Act as the key reference point on services for the sales team, providing
• clear and timely updates.
• o Support the sales-to-services handover process to ensure smooth
• transitions and alignment.
• Administrative Responsibilities:
• o Manage Kimble engagement assignments to ensure accurate and timely
• resource allocation.
• o Approve Salesforce quotes for services engagements.
• o Validate the handover from Solution Consultants to the Professional
• Services team.
• o Proactively raise flags to address potential risks or concerns in project
• delivery.
• Ideal Candidate Profile:
• Looking for 5+years of experience in project management or an Engagement Manager.
• The successful candidate will have strong project management expertise and the ability
• to coordinate multiple stakeholders across different teams. They should demonstrate
• excellent organisational and communication skills, and possess a collaborative mindset
• to work effectively with cross-functional teams. The ideal candidate will have
• experience in services management, project planning, and customer-focused delivery.
• Tools and Resources:
• The role will involve leveraging platforms such as Kimble and Salesforce for operational
• management and project tracking. Training and support will be provided to ensure
• efficient use of these tools.
• IIf you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:
• 💼 Permanent Contract and a competitive compensation package.
• 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses.
• 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC.
• 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 6 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers

Benefits

Additional Information

The Engagement Manager (EM) plays a pivotal role in managing and delivering professional services engagements, acting as the liaison between the services and sales organisations. The EM ensures the seamless execution of customer projects while maintaining clear communication and alignment with internal stakeholders.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Nexthink? Share your experience