Practice Manager - Managed Services

About the role

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Job Description:

Responsibilities

• Operational Enablement & Process Optimization Support the operationalization of processes, tools, and operating models to drive consistency, scalability, and alignment with firm standards.
• Coordinate execution of operational initiatives and process improvements, ensuring timely delivery and alignment with business objectives.
• Identify operational gaps and opportunities to improve efficiency, enhance team effectiveness, and support best practice adoption.
• Serve as a point of coordination for operational escalations across the engagement lifecycle (e.g., engagement setup, contracting, resourcing, compliance, and financial processes).
• Support adherence to operational processes, internal controls, firm policies, engagement documentation requirements, and operational standards to promote operational integrity and mitigate risk.
• Assist in the implementation, adoption, and change enablement efforts related to new processes, technologies, reporting, and operational initiatives.
• Strategic Projects & Change Management Support implementation of strategic initiatives, operational changes, system implementations, and process transitions across the practice.
• Partner with practice leadership to translate strategic priorities into operational action plans and support execution of key business objectives.
• Coordinate and cascade firm, service line, and practice communications to promote alignment, transparency, and engagement.
• Collaborate with ESO teams including Finance, Resource Management, Talent Management, Enterprise Technology, Legal, and Client Operations to improve operational effectiveness and system utilization.
• Support weekly, monthly, quarterly, and annual business meetings, operational reviews, and leadership planning activities.
• Develop presentation materials, reporting, and communications aligned to business strategy and operational priorities.
• Financial & Business Operations Support Partner with Finance to interpret firmwide dashboards and reporting, helping identify financial trends, risks, and business implications.
• Review operational performance indicators including chargeable hours, utilization, overtime, engagement profitability, travel, and controllable expenses to support operational decision-making.
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