Executive, Policy Servicing

Requirements

• Degree holder with at least 1-2 years working experience in Life insurance policy servicing, working in the customer data management function.
• Knowledge on Life, ILP and term insurance plans will be added advantage.
• Competencies & Personal Traits
• Keen learner and able to work independently
• Customer-oriented, with good interpersonal and communication skills
• Meticulous, able to process requests with accuracy and meet service standards
• Problem solving skills
• Hardworking, meticulous and dedicated team player.
• Willing to work long hours and weekends (if required) to support peak period.
• Good team player with keen eye to details and ability to work under pressure.
• High level of integrity, take accountability of work and good attitude.
• Proficient in MS Office.
• Education
• Degree holder
• Language
• English
• Please note: The job description outlined above are not exhaustive and are accurate as of the date of posting. They are subject to change based on the evolving business needs and organizational priorities.

Benefits

Additional Information

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. In this role, you will be working on the processing of Policy Service requests from customers on a day-to-day basis. You will report to a Team Lead within the Policy Services team and ensure requests received are processed accurately within the service level agreement Customer data management function comprises: Updating of customer address/undelivered mail for non HNW Updating of customer particulars/contact details for non HNW Nomination of Beneficiary Updating of customer consent Updating of correspondence delivery option Day to day responsibilities: 1) Process customer requests under the customer data management function for traditional life, ILP and term policies in accordance to guidelines, service standards and quality: 2) Ensure that escalation cases are flagged out and work with the team leader towards resolution within the service level agreement. Key Metrics Certification status of transactions trained Productivity Error rate Attendance Timely escalation on complaints received/error discovered Service Level Agreements of cases assigned Who we are looking for:

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